Guest Service Agent

MOBILE HOME 2 SUITES; Mobile (AL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Paid vacation time

Hotel discounts

Employee Assistance Program

Paid training

Medical/Dental/Vision Insurance

Supplemental Insurance Available

Free Teladoc

Job summary

A&R Hospitality Group is seeking a Front Desk Agent to deliver exceptional guest service at the hotel front desk. You will greet guests, check them in and out, and handle reservations while answering phone calls and addressing guest inquiries with a positive attitude.

The role emphasizes professional appearance, confidentiality, and teamwork across departments to ensure a superior guest experience and smooth operation of the front desk area.

Qualifications

• Experience delivering outstanding customer service in a hospitality environment.
• Ability to greet guests professionally and maintain a positive demeanor.
• Proficiency in checking guests in/out and handling reservations.
• Excellent communication and problem-solving skills.

Responsibilities

• Greet and check in arriving guests, ensuring all required information is captured.
• Provide outstanding guest service and respond to inquiries and requests.
• Make reservations for same-day or future arrivals and manage phone calls.
• Address and resolve guest complaints promptly and professionally.
• Ensure front desk and back office areas remain clean and organized.
• Protect confidentiality and security of guest and company information.

Skills

Customer service

Positive attitude

Guest greeting

Reservation handling

Phone handling

Guest inquiry responses

Job description

A & R Hospitality Group is looking for a Front Desk Agent who can provide outstanding customer service and always maintains a positive attitude.

About A&R Hospitality Group

A&R Hospitality Management operates 21 hotels throughout the United States, totaling approximately 1,800 rooms and over $100 million in assets. The company partners with premium brands such as Marriott, Hilton, IHG, Wyndham, and Choice, as well as independent brands in six competitive markets. For additional information, please visit the company’s website at www.anrgroup.com.

The primary role of the Front Desk Agent is to work at the front desk of the hotel and provide service to hotel guests and clients. The Front Desk Agent greets and checks in arriving guests and checks out departing guests. The Front Desk Agent provides excellent customer service to all guests, makes reservations for guests arriving on the same day or future dates, answers incoming phone calls, and responds to any guest inquiries or requests.

We are in search of qualified candidates who can excel at the following:

• Always maintain a professional appearance
• Register all incoming guests and ensure all pertinent information is obtained
• Assist in other departments as needed
• Address and resolve guest complaints in a timely manner
• Block incoming reservations based on guest requests and room availability
• Block arriving reservations of all groups
• Maintain cleanliness of the back office and front desk area
• Anticipate guest needs to have superior guest service
• Maintain confidentiality and security of proprietary company information and guest information A&R benefits include:
• Competitive pay
• Paid vacation time
• Hotel discounts
• Employee Assistance Program
• Paid training
• Medical/Dental/Vision Insurance
• Supplemental Insurance Available
• Free Teladoc

A &R Hospitality Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.