Guest Service Agent

ROYAL LIVING MEMPHIS LLC; Memphis (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts on hotel rooms and,

Amenities

Opportunities for advancement within

Professional development opportunities

Positive and supportive work环境

Job summary

ROYAL LIVING MEMPHIS LLC in Memphis, TN is seeking a friendly Guest Service Representative to manage reservations, check guests in and out, and assist with guest requests during their stay. You will provide excellent customer service in a fast-paced environment and help coordinate events and meetings as needed.

The ideal candidate demonstrates strong communication and multitasking abilities, with proficiency in computer systems and reservation management software.

Qualifications

• Strong communication and interpersonal skills are required.
• Ability to multitask and handle a high-volume workload.
• Proficiency with computer systems and reservation management software.

Responsibilities

• Manage reservations and check guests in and out using a computerized system.
• Handle guest requests, such as bookings or restaurant reservations.
• Assist with check-in/check-out processes and issue keys as needed.
• Answer calls and online inquiries promptly and professionally.
• Assist with organizing events and meetings.

Skills

Communication skills

Interpersonal skills

Multitasking

Computer proficiency

Tools

Reservation systems

Microsoft Office

Job description

Introduction:

We are seeking a friendly and professional Guest Service Representative to join our team at our hotel. The Guest Service Representative will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Manage reservations and check guests in and out using a computerized system
• Handle guest requests, such as booking tours or making restaurant reservations
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Assist with organizing and setting up events and meetings
• Handle guest complaints and concerns with grace and professionalism
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Qualifications:

• Previous experience as a guest service representative or in a customer service role is preferred
• Strong communication and interpersonal skills
• Ability to multitask and handle a high-volume workload
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
• Flexibility to work evenings, weekends, and holidays as needed

Perks:

• Competitive salary
• Employee discounts on hotel rooms and amenities
• Opportunities for advancement within the company
• Professional development opportunities
• Positive and supportive work environment