Guest Service Representative

Holiday-Inn-Express-and-Suite; Fulton (MS); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Employee discounts on hotel rooms and

Advancement opportunities

Professional development opportunities

Positive and supportive work环境

Job summary

Holiday-Inn-Express-and-Suite in Fulton, MS is seeking a friendly Guest Service Representative to manage reservations, check guests in and out, and assist with guest needs during their stay.

The ideal candidate will have strong communication, the ability to multitask in a fast-paced hotel environment, and experience with reservation systems and Microsoft Office. Evening, weekend, and holiday availability is needed.

Qualifications

• Strong communication and interpersonal skills.
• Ability to multitask in a high-volume environment.
• Proficiency with computer systems and reservation software.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Manage reservations and check guests in and out using a computerized system.
• Handle guest requests, such as bookings and restaurant reservations.
• Assist with check-in/check-out processes, including payments and issuing keys.
• Answer phone calls and respond to online inquiries promptly.
• Assist with organizing and setting up events and meetings.
• Handle guest complaints with professionalism.
• Perform light cleaning duties and restock supplies.
• Other duties as assigned.

Skills

Customer service

Multitasking

Reservation systems

Evening/weekend availability

Tools

Microsoft Office

Reservation software

Job description

Introduction:

We are seeking a friendly and professional Guest Service Representative to join our team at our hotel. The Guest Service Representative will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Manage reservations and check guests in and out using a computerized system
• Handle guest requests, such as booking tours or making restaurant reservations
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Assist with organizing and setting up events and meetings
• Handle guest complaints and concerns with grace and professionalism
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Qualifications:

• Strong communication and interpersonal skills
• Ability to multitask and handle a high-volume workload
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
• Flexibility to work evenings, weekends, and holidays as needed

Perks:

• Employee discounts on hotel rooms and amenities
• Opportunities for advancement within the company
• Professional development opportunities
• Positive and supportive work environment