Guest Service Agent

Grand Falls Casino Resort, LLC; Larchwood Township (IA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Profit sharing

Job summary

Grand Falls Casino Resort, LLC is seeking a Guest Service Agent to handle guest registration and communicate hotel services and promotions. This role directly affects guest experience during stays at Grand Falls Casino Resort.

Key duties include check-in/out, assisting with reservations, handling payments, and coordinating with housekeeping and maintenance to resolve issues. A high school diploma or GED and prior desk clerk experience are preferred.

Qualifications

• High school diploma or GED equivalent.
• One year experience as a desk clerk preferred.
• Pre-employment drug test required. Arranged by Grand Falls upon offer of employment.

Responsibilities

• Register guests at check-in and check-out.
• Respond to guest questions and requests.
• Coordinate with hotel departments to fulfill requests.
• Maintain confidentiality of guest information and hotel data.
• Operate hotel phone system and process payments.

Skills

Customer service

Communication

Teamwork

Education

High school diploma or GED

Tools

Front desk system

Job description

Guest Service Agents are responsible for the guest registration process and communication of hotel services and promotions. This position has a direct impact on the guest experience while staying at Grand Falls Casino Resort

Essential Functions

• Provide exceptional customer service to all internal and external customers. Provide legible communication and directions.
• Compute basic arithmetic.
• Perform job functions with attention to detail, speed, and accuracy. Prioritize, organize and follow-up.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Understand guests' service needs.
• Work cohesively with co-workers as part of a team.
• Maintain confidentiality of guest information and pertinent hotel data.
• Must be punctual.
• Preparation and disposition of all Night Audit work as required.
• Efficiently check guests in and out.
• Assist reservation center in taking, modifying, and canceling guest reservations, noting any special requests.
• Operate the hotel phone system in a friendly and efficient manner. Administer hotel guest payment policies.
• Responsible for shift cash transactions.
• Communicate hotel facilities and services to guests.
• Answer questions regarding local area facilities and points of interest.
• Coordinate with other departments to fulfill special guest requests.
• Read and update the Front Desk Communication Log daily.
• Notify housekeeping and maintenance of any reported problems with rooms and grounds.
• Carry out any reasonable request by management that does not place at risk your safety, security or integrity.
• Know and follow the hotel emergency procedures.
• Ability to work under frequent time pressure in an interruptive environment. Other duties as assigned/needed.
• A true desire to satisfy the needs of others in a fast paced environment. Refined verbal and written communication skills.

Required

• High school diploma or GED equilevant.
• One year experience as a desk clerk preferred.
• Pre-employment drug test required. Arranged by Grand Falls upon offer of employment.

Schedule

Full Time and Part Time

$17.00 base hourly rate Plus $1.50 premium hourly rate + profit sharing

Grand Falls Casino & Golf Resort ® is an Equal Opportunity Employer dedicated to non-discrimination in employment. We select the best qualified individual for the job based on job-related qualifications regardless of race, age, color, religion, sex, national origin, ancestry, marital status, sexual preference, disability or any other status protected by applicable law.