Host/Cashier - Big Drop Cafe

Grand Falls Casino Resort, LLC; Larchwood Township (IA); On-site; USD 17,000 - 22,000; Full time

Job summary

Grand Falls Casino Resort, LLC is seeking a friendly hostess/cashier to greet guests, manage seating and perform cashier duties in a fast-paced casino dining environment.

Responsibilities include operating the Micros terminal, handling payments, and ensuring a clean, welcoming dining area while maintaining high standards of guest service.

Qualifications

• Must be 18 years of age or older.
• Stand for up to 7 hours.
• Must obtain all required certifications.
• IGRC license.
• TIPS certification.
• TIPS certification.

Responsibilities

• Recognize, welcome and greet guests; create a positive first impression.
• Operate Micros terminal, collect payments and make change.
• Seat guests in appropriate sections at clean tables.
• Maintain a neat dining area; perform sidework as assigned.
• Report all guest incidents to a supervisor immediately.
• Smile, make eye contact and provide courteous service.
• Provide exceptional guest service at all times.

Skills

Verbal & written communication

English proficiency

Guest service

Customer service

Tools

Micros terminal

Job description

Welcome guests, operate POS cash registers, and seat guests in appropriate sections. Provide exceptional guest service to all customers.

Essential Functions

• Recognize, welcome and greet guests. You are creating the guest’s first impression of the outlet.
• Maintain good personal appearance at all times.
• Because of the high visibility of this position, it is imperative that all hostess/cashiers be friendly, helpful and courteous when dealing with our guests.
• Responsible for operating Micros terminal, collecting payments and making change.
• Responsible for monies in cash drawer.
• Seating guests in appropriate sections at clean tables.
• Knowledge of outlet layout, menu items and nightly features.
• Help keep dining area neat and clean at all times (chairs, booths, floors).
• Perform assigned sidework duties.
• Report all guest incidents and complaints immediately to supervisor.
• Perform all other related tasks deemed necessary by management.
• Smile and make eye contact

Required

• Must be eighteen (18) years of age or older.
• Good verbal and written communication skills, in English.
• Must be able to stand for up to seven (7) hours.
• Must be able to obtain all required certifications
• IGRC license.
• TIPS certification

Schedule

180

Grand Falls Casino & Golf Resort is an Equal Opportunity Employer dedicated to non-discrimination in employment. We select the best qualified individual for the job based on job-related qualifications regardless of race, age, color, religion, sex, national origin, ancestry, marital status, sexual preference, disability or any other status protected by applicable law.

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