Guest Service Agent

Tharaldson Hospitality; Hanover (MD); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Daily Pay option

Employee hotel discounts

Comprehensive benefits for eligibles

Paid Vacation

Job summary

Tharaldson Hospitality Management is seeking a Guest Service Agent to warmly welcome guests and manage the front desk with professionalism. You will be the first and last guest contact, contributing to a positive stay.

Responsibilities include checking guests in and out, answering phones, taking messages, handling guest requests, maintaining confidentiality of guest records, and keeping logs and reports up to date.

Qualifications

• Previous customer service experience preferred.
• Friendly, positive attitude and genuine desire to help others.
• Ability to handle cash and basic computer tasks.
• Willing to work evenings, weekends, and holidays as needed.

Responsibilities

• Welcome guests with a friendly and professional attitude.
• Check guests in and out and assign rooms.
• Answer phones, route calls, and accurately take guest messages.
• Respond to guest questions, requests, and concerns promptly and professionally.
• Handle guest information and records with confidentiality and integrity.
• Maintain accurate cash and transaction records.
• Complete required front desk paperwork, logs, and reports.
• Perform property walks and keep lobby/common areas clean and welcoming.
• Assist with breakfast service and keep area stocked.

Skills

Customer service

Communication

Cash handling

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Guest Service Agent

2 Attachments

2 days ago Requisition ID: 11124

Salary Range: $16.00 To $18.00 Hourly

Guest Service Agent / Front Desk Agent

Wage: $16.00 - $18.00/hr BOE

Be the Friendly Face Our Guests Remember!

Do you have a genuine warmth and helpful nature? Do you enjoy making people feel welcome and creating a great first impression?

If you're friendly, dependable, and enjoy helping others, Tharaldson Hospitality Management wants you!

Our Guest Service Agents are often the first and last person a guest interacts with during their stay. You'll play an important role in creating a positive guest experience while working with a supportive team and gaining valuable hospitality experience.

With 90 hotels nationwide and continued growth ahead, Tharaldson offers opportunities to build your skills and advance your hospitality career.

What We Offer

• Competitive pay
• Daily Pay option
• Employee hotel discounts
• Comprehensive benefits for eligible associates, including Medical, Dental, Vision, 401(k), and Profit Sharing
• Paid Vacation

What You'll Do

• Welcome guests with a friendly and professional attitude.
• Check guests in and out and assign rooms.
• Answer phones, route calls, and accurately take guest messages.
• Respond to guest questions, requests, and concerns in a timely and professional manner.
• Handle guest information and records with confidentiality and integrity.
• Maintain accurate cash and transaction records.
• Complete required front desk paperwork, logs, and reports.
• Perform property walks and help maintain a clean, welcoming lobby and common areas.
• Assist with breakfast service and keep the area clean and stocked, as needed.
• Provide wake-up calls and assist guests with special requests.
• Communicate important guest and property information to the team through the pass-on log.
• Support hotel sales and marketing efforts as directed by the General Manager.
• Assist with laundry and other hotel operations as needed.
• Perform other duties as assigned.

What We're Looking For

• Previous customer service experience preferred; hospitality experience is a plus.
• A friendly, positive attitude and genuine desire to help others.
• Strong communication and customer service skills.
• Ability to remain professional and calm when handling guest concerns.
• Ability to handle confidential guest information with integrity.
• Basic computer and cash-handling skills.
• Reliable and dependable attendance.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as business needs require.
• High school diploma or equivalent preferred.

No hotel experience? No problem! We value a great attitude, willingness to learn, and a passion for providing excellent service.

Tharaldson Hospitality Management is an Equal Opportunity Employer and is committed to fostering an inclusive workplace. We consider all qualified applicants without regard to any characteristic protected by federal, state, or local law.

Reasonable Accommodation

Tharaldson Hospitality Management is committed to providing reasonable accommodations to qualified applicants and associates with disabilities and to individuals with sincerely held religious beliefs, in accordance with applicable law. If you need an accommodation during the application or interview process, please contact Human Resources.