Front Desk Guest Service Pro — Daily Pay & Benefits

Tharaldson Hospitality; Walnut Creek (CA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Daily Pay option

Employee hotel discounts

Benefits for eligible associates

Paid vacation

Job summary

Tharaldson Hospitality Management in Walnut Creek, CA is seeking a Guest Service Agent to warmly welcome guests, check them in and out, and maintain accurate front desk records. You will answer phones, handle guest questions, assist with breakfast service, and support hotel operations while upholding confidentiality and providing a high level of guest service.

A friendly attitude and reliability are essential.

Qualifications

• Experience in customer service is preferred; hospitality background is a plus.
• Strong communication and interpersonal skills.
• High school diploma or equivalent preferred.

Responsibilities

• Welcome guests with a friendly and professional attitude.
• Check guests in and out and assign rooms.
• Answer phones, route calls, and take guest messages.
• Respond to guest questions and concerns promptly.
• Handle guest information with confidentiality and maintain records.
• Maintain a clean lobby and assist with breakfast service as needed.
• Provide wake-up calls and support sales and marketing efforts as directed.
• Perform other duties as assigned.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Job description

Tharaldson Hospitality Management in Walnut Creek, CA is seeking a Guest Service Agent to warmly welcome guests, check them in and out, and maintain accurate front desk records. You will answer phones, handle guest questions, assist with breakfast service, and support hotel operations while upholding confidentiality and providing a high level of guest service.

A friendly attitude and reliability are essential.