Guest Service Agent (PT)

Courtyard Rochester, NY; City of Rochester (NY); On-site; USD 19,000 - 28,000; Part time

Job summary

Courtyard Rochester Downtown is seeking a driven Guest Service Agent for the PM shift on weekends and holidays. This part-time role is ideal for someone who thrives in a guest-facing, fast-paced environment.

As the first point of contact for our guests, you will greet arrivals, check guests in and out, answer calls and emails, provide information on amenities and local attractions, handle complaints, and keep the front desk organized.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or hospitality preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize tasks effectively.
• Strong attention to detail and accuracy.
• Proficient in Microsoft Office and other computer programs.
• Ability to work a flexible schedule, including weekends and holidays.

Responsibilities

• Greet guests and visitors with a warm and welcoming demeanor.
• Check guests in and out, ensuring accuracy of information and timely processing.
• Answer phone calls and respond to emails in a timely and professional manner.
• Provide information about hotel amenities, services, and local attractions.
• Handle guest complaints and resolve issues in a timely and effective manner.
• Maintain a clean and organized front desk area.
• Assist with administrative tasks as needed.

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Description

Part-time. Weekends and Holidays required.

Primarily PM Shift.

The Courtyard Rochester Downtown, managed by Essex Hotel Management, is currently seeking a DRIVEN Guest Service Agent.

As the first point of contact for our guests, the Front Desk Agent is responsible for providing exceptional customer service and ensuring a positive experience for all who visit our establishment.

Responsibilities

• Greet guests and visitors with a warm and welcoming demeanor
• Check guests in and out of the hotel, ensuring accuracy of information and timely processing
• Answer phone calls and respond to emails in a timely and professional manner
• Provide information about hotel amenities, services, and local attractions
• Handle guest complaints and resolve issues in a timely and effective manner
• Maintain a clean and organized front desk area
• Assist with administrative tasks as needed

What are we looking for?

For nearly three decades, Essex Hotel Management's "solution-driven" approach has resulted in high satisfaction for our team members, partners, owners, and guests. This results from our Team Members staying true to our Vision, Mission, and Values. We look for teammates that are DRIVEN:

• Dedicated to finding solutions that work
• Responsive to our partners, our team members, and our guests
• Integrity defines everything we do by taking ownership of our actions and holding ourselves accountable
• Value-Oriented - we value diversity, relationships, and performance
• Engaged - we care about the work we do and the people we work with
• Nimble - we strive to be flexible and innovative

Essex Hotel Management, LLC is committed to fostering an inclusive and diverse workplace, where equal opportunity is extended to all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other status protected by the laws or regulations in the locations where we operate.

Requirements

• High school diploma or equivalent
• Previous experience in customer service or hospitality preferred
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize tasks effectively
• Strong attention to detail and accuracy
• Proficient in Microsoft Office and other computer programs
• Ability to work a flexible schedule, including weekends and holidays