Guest Service Agent

Commonwealth Hotels; Daphne (AL); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a leading hospitality management company as a Hotel Guest Service Agent at Homewood Suites Mobile Daphne. This role involves delivering exceptional service, managing reservations, and ensuring a welcoming experience for guests. With opportunities for growth and a supportive team, you’ll play a vital role in an engaging work environment.

Benefits

Medical, Dental and Vision Benefits

401(k) with Company Match

Flexible Spending Accounts

Vacation and Personal Days

Employee Assistance Program

Exclusive Discounts for Personal Travel

Qualifications

• Experience in customer-facing roles in hospitality, retail, or food service.
• Strong verbal and written communication skills.
• Previous roles with managing multiple tasks required.

Responsibilities

• Assisting guests with check-in and check-out processes.
• Handling reservations and modifications accurately.
• Responding professionally to guest inquiries and complaints.

Skills

Customer Service

Interpersonal Skills

Problem-Solving

Communication

Computer Skills

Education

High School Diploma or Equivalent

Tools

Property Management Systems (PMS)

Job description

Join Our Team at the Homewood Suites Mobile Daphne
Homewood Suites Mobile Daphne is seeking a Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent.

About Us:
At Homewood Suites Mobile East Bay Daphne, we offer more than just a job – we offer the opportunity to be part of a team that values your growth and success. Located just off I-10 and close to downtown Mobile, our all-suite hotel provides a comfortable and engaging work environment. You will have the chance to make a real impact by delivering exceptional service, all while working alongside a supportive team. If you're passionate about hospitality and are looking for a place where your efforts are truly valued, we’d love for you to join us at Homewood Suites Mobile East Bay Daphne.

Why This Role?
Working as a Hotel Guest Service Agent, Front Desk Agent or Front Desk Clerk at the Homewood Suites Mobile Daphne offers a rewarding opportunity to be part of a dynamic hospitality team. The Hotel Guest Service Agent, Front Desk Agent, or Front Desk Clerk allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. With the hotel’s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills. What’s In It for You?

• Comprehensive Benefits:Medical, Dental and Vision
• Financial Perks:401(k) with company match, SAME DAY PAY, and flexible spending accounts
• Time Off: Vacation, Personal Days, and Holiday pay
• Exclusive Discounts:Hotel, food, and beverage savings for personal travel
• Additional Support:Employee Assistance Program, jury duty leaves, bereavement leave, and more

Key Responsibilities for the Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent include:

• Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
• Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
• Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
• Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
• Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
• Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
• Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
• Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

What We are Looking for in a Part-Time Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent:

• Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred.
• Strong interpersonal skills and a focus on delivering exceptional service are essential.
• Familiarity with using computers and software systems, especially reservation or property management systems (PMS)
• Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
• Experience handling guest complaints or resolving conflicts in a calm and effective manner is an asset.
• Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
• Hospitality or Front Desk Experience (Preferred)
• A high school diploma or equivalent
• Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts, helps demonstrate adaptability to the hospitality industry's demands.
• Applicants should have flexibility to work weekends & holidays

Why Commonwealth Hotels?
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.

Explore Our Hotel:
https://www.hilton.com/en/hotels/mobhmhw-homewood-suites-mobile-east-bay-daphne/

At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs.

Join us in shaping the future of hospitality in Mobile Daphne, Alabama Apply today!