Guest Service Agent Fairfield Inn Orange Beach Alabama

A&R Group; Orange Beach (AL); On-site; USD 28,000 - 36,000; Full time

Job summary

Join a forward-thinking hospitality group as a Front Desk Agent, where your exceptional customer service skills will shine. In this dynamic role, you'll be the first point of contact for guests, ensuring a warm welcome and seamless check-in and check-out processes. Your ability to anticipate guest needs and resolve inquiries will contribute to a memorable stay. This innovative firm offers a supportive environment with competitive pay and benefits, including hotel discounts and a 401(k) plan. If you are passionate about hospitality and dedicated to providing outstanding service, this opportunity is perfect for you.

Benefits

Competitive Pay

Paid Vacation Time

Hotel Discounts

Employee Assistance Program

401(k) - up to 4% company match

Medical/Dental/Vision Insurance

Supplemental Insurance Available

Free Teladoc

Qualifications

• Excellent customer service skills are essential for this role.
• Ability to maintain a professional appearance at all times.

Responsibilities

• Greet and check in arriving guests and check out departing guests.
• Address and resolve guest complaints in a timely manner.

Skills

Customer Service

Professional Appearance

Conflict Resolution

Reservation Management

Job description

A & R Hospitality Group is looking for a Front Desk Agent who can provide outstanding customer service and always maintains a positive attitude.

About A&R Hospitality Group:

A&R Hospitality Management operates 22 hotels throughout the United States, totaling approximately 1,800 rooms and over $100 million in assets. The company partners with premium brands such as Marriott, Hilton, IHG, Wyndham, and Choice, as well as independent brands in six competitive markets. For additional information, please visit the company’s website at www.anrgroup.com.

Responsibilities:

The primary role of the Front Desk Agent is to work at the front desk of the hotel and provide service to hotel guests and clients. The Front Desk Agent greets and checks in arriving guests and checks out departing guests. The Front Desk Agent provides excellent customer service to all guests, makes reservations for guests arriving on the same day or future dates, answers incoming phone calls, and responds to any guest inquiries or requests.

Qualifications:

1. Always maintain a professional appearance
2. Register all incoming guests and ensure all pertinent information is obtained
3. Assist in other departments as needed
4. Address and resolve guest complaints in a timely manner
5. Block incoming reservations based on guest requests and room availability
6. Block arriving reservations of all groups
7. Maintain cleanliness of the back office and front desk area
8. Anticipate guest needs to have superior guest service
9. Maintain confidentiality and security of proprietary company information and guest information

Benefits:

1. Competitive pay
2. Paid vacation time
3. Hotel discounts
4. Employee Assistance Program
5. 401(k) - up to 4% company match
6. Medical/Dental/Vision Insurance
7. Supplemental Insurance Available
8. Free Teladoc

A &R Hospitality Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.