Guest Service Agent

A&R Group; Mobile (AL); On-site; USD 28,000 - 42,000; Full time

Job summary

An established industry player is seeking a Front Desk Agent to join their dynamic team. This role is vital in providing exceptional customer service and ensuring a positive experience for all guests. Responsibilities include checking in and out guests, managing reservations, and addressing inquiries. The ideal candidate will have strong communication skills and a professional demeanor, contributing to a welcoming atmosphere. This company offers a supportive environment with competitive pay and various benefits, making it an excellent opportunity for those passionate about hospitality and guest relations.

Benefits

Competitive pay

Paid vacation time

Hotel discounts

Employee Assistance Program

Paid training

Medical/Dental/Vision Insurance

Supplemental Insurance Available

Free Teladoc

Qualifications

• Strong customer service skills with the ability to handle guest inquiries.
• Ability to maintain a professional appearance and demeanor.

Responsibilities

• Greet and check in guests, providing excellent customer service.
• Handle reservations and address guest complaints promptly.
• Maintain cleanliness of the front desk area and assist in other departments.

Skills

Customer Service

Problem Solving

Communication

Professional Appearance

Education

High School Diploma

Job description

Req#: 065e29d6-f6be-4560-87bc-3467a68872b2

A & R Hospitality Group is looking for a Front Desk Agent who can provide outstanding customer service and always maintains a positive attitude.

About A&R Hospitality Group:

A&R Hospitality Management operates 21 hotels throughout the United States, totaling approximately 1,800 rooms and over $100 million in assets. The company partners with premium brands such as Marriott, Hilton, IHG, Wyndham, and Choice, as well as independent brands in six competitive markets. For additional information, please visit the company’s website at www.anrgroup.com.

Job Responsibilities:

1. Greet and check in arriving guests and check out departing guests.
2. Provide excellent customer service to all guests.
3. Make reservations for guests arriving on the same day or future dates.
4. Answer incoming phone calls and respond to any guest inquiries or requests.
5. Always maintain a professional appearance.
6. Register all incoming guests and ensure all pertinent information is obtained.
7. Assist in other departments as needed.
8. Address and resolve guest complaints in a timely manner.
9. Block incoming reservations based on guest requests and room availability.
10. Block arriving reservations of all groups.
11. Maintain cleanliness of the back office and front desk area.
12. Anticipate guest needs to provide superior guest service.
13. Maintain confidentiality and security of proprietary company information and guest information.

A&R Benefits Include:

1. Competitive pay.
2. Paid vacation time.
3. Hotel discounts.
4. Employee Assistance Program.
5. Paid training.
6. Medical/Dental/Vision Insurance.
7. Supplemental Insurance Available.
8. Free Teladoc.

A &R Hospitality Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.