Guest Service Agent

Auro Hotels Management; Coral Gables (FL); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

PTO

401k

Employee discount

Job summary

Courtyard by Marriott Coral Gables is seeking an experienced Front Desk Agent for their hotel. Compensation is based on experience and employees receive health, vision, dental, PTO, 401k, and an employee discount.

Responsibilities include greeting guests, managing check-ins/check-outs, and coordinating with hotel departments. The role requires open availability, including nights, holidays, and weekends, with at least 32 hours per week.

Qualifications

• High school diploma or equivalent preferred.
• Prior Marriott brand experience preferred.
• Must speak, read, and understand English.

Responsibilities

• Greet guests with a friendly, sincere welcome.
• Handle check-ins and check-outs efficiently and accurately.
• Maintain cash bank per guidelines and protect guest information.
• Coordinate with hotel departments and report concerns to management.
• Ensure safety protocols are followed and guest spaces are secure.
• Full-time hours available (at least 32 hours per week).
• Must be able to work flexible hours including nights, weekends, and holidays.

Skills

Guest service

Cash handling

Communication

Team coordination

Education

High school diploma

Job description

Courtyard by Marriott Coral Gables is seeking an experienced Front Desk Agent for their beautiful hotel! Compensation is based on experience. Must have open availability, including nights, holidays, and weekends. Company benefits include health, vision, dental, PTO, 401k, employee discount, and much more.

Essential Job Functions

• Greet guests immediately with a friendly and sincere welcome. Maintain eye contact, use a positive tone, listen actively, and respond appropriately.
• Use selling techniques to optimize occupancy and rates while ensuring accurate information is provided about hotel facilities.
• Maintain cash bank per guidelines, follow accounting procedures, handle guest room keys securely, and protect guest information.
• Coordinate with all hotel departments, stay informed about front office operations, attend meetings, and report concerns to management.
• Manage guest check-in/check-out efficiently, ensure compliance with safety protocols, and promptly address hazards.
• Full-time hours available (at least 32 hours per week).
• Must be able to work flexible work hours/schedule including nighst, weekends, and holidays.
• Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Experience/Education

High school diploma or general education degree or equivalent combination of education and experience preferred. Prior experience in a Marriott brand hotel atmosphere preferred. Must be able to speak, read, and understand English.

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.

Location(s)

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Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.