Front Desk Agent

Pyramid Global Hospitality

Coral Gables (FL)

On-site

USD 30,000 - 40,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

Career growth opportunities

Ongoing training programs

Job summary

A hospitality company in Coral Gables is seeking a Front Desk / Sales Associate for the evening shift. The ideal candidate will greet guests, handle check-ins, manage reservations, and maintain a clean front desk area. A strong background in customer service is preferred. This role offers competitive pay, benefits, and opportunities for career advancement in a dynamic team environment.

Qualifications

At least one year in a customer service role with high guest interaction.
Pleasant and helpful personality.
Excellent verbal communication skills.

Responsibilities

Greet and welcome guests upon arrival.
Handle check-ins and check-outs efficiently.
Manage reservations and address guest complaints.
Maintain a clean front desk area.
Process payments and manage cash transactions.

Skills

Customer service

Problem-solving

Communication skills

Teamwork

Pleasant personality

Hospitality experience

Job description

Front Desk / Sales Associate - Evening Shift (Coral Gables)

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in employee development, benefits, and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and employee rates on hotel stays. We also provide ongoing training and development opportunities to help our people build the skills and knowledge needed to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, we offer a supportive and collaborative environment that encourages growth and fosters success at over 230 properties worldwide.

What You’ll Do

Greet and welcome guests upon arrival, creating a positive first impression.
Handle check-ins and check-outs efficiently, ensuring guest satisfaction.
Manage reservations, answer guest inquiries, and address complaints promptly.
Maintain a clean and organized front desk area.
Provide accurate information about the hotel, rooms, rates, and amenities.
Process payments and manage cash transactions accurately.
Coordinate with housekeeping and maintenance to ensure smooth operations.
Promote teamwork and contribute to a friendly, safe work environment.
Perform other duties as assigned.

What We Offer

Competitive salary and benefits package.
Opportunities for career growth and advancement.
A supportive and dynamic team environment.
Ongoing training and development programs.

Requirements

At least one year in a customer service role with high guest interaction.
Valid driver’s license with no major infractions for six months.
Hospitality industry experience is a plus.
Ability to solve problems when they arise.
Teamwork essential.
Pleasant and helpful personality.
Must be able to work a full shift standing and moving throughout the hotel.
A strong desire to make an impact on others.
An outgoing and engaging personality.
Excellent verbal communication skills.
Ability to work in a fast‑paced setting.
Availability for various shifts, including weekends and holidays.

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including skill set, experience, certifications, and specific office location. These may differ in other locations due to cost of labor considerations.

Seniority level