Guest Service Agent

The Mining Exchange; Colorado Springs (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team as a Guest Service Agent at a historic hotel in downtown Colorado Springs. This role is perfect for someone who thrives in a fast-paced environment and enjoys creating positive experiences for guests. You'll be the first point of contact, ensuring smooth check-ins and check-outs while providing essential information and support. With a focus on customer service and teamwork, you'll help maintain the hotel's reputation for excellence. This is an exciting opportunity to grow within a company that values creativity and innovation, offering numerous benefits and a supportive work environment.

Benefits

401(k)

401(k) matching

Cell phone reimbursement

Dental insurance

Disability insurance

Employee assistance program

Employee discount on hotel stays

Flexible spending account

Health insurance

Life insurance

Qualifications

• High School Diploma or equivalent education/experience required.
• Previous experience demonstrating strong customer service is essential.

Responsibilities

• Greet guests and complete the registration process efficiently.
• Assist guests with check-out and handle various forms of payment.
• Provide concierge duties and answer inquiries regarding hotel services.

Skills

Customer Service

Communication Skills

Multi-tasking

Teamwork

Education

High School Diploma

Job description

Guest Service Agent

About The Opportunity

Practice Hospitality is seeking a hospitable and friendly Guest Service Agent to join the team at the Mining Exchange Hotel.

About The Hotel

Mining Exchange Hotel was built in 1902 as a stock exchange for local mining companies, The Mining Exchange Hotel offers a one-of-a-kind experience in the heart of downtown Colorado Springs. Our elegant, yet casual public spaces, and guestrooms are all newly renovated.

Job Role

At Practice Hospitality, our Guest Service Agent ensures an efficient, informative and professional check in/out process so our guests can focus on enjoying all of the amenities the hotel has to offer. Many times as the first point of contact the Guest Service Agent helps create a positive first impression of our hotel.

Responsibilities:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Establishes credit by verifying credit cards or obtaining cash
• Directs guests to room by showing location on hotel map

• Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.

• Provides concierge duties to guests by answering any inquiries regarding hotel and other services guests may require, such as entertainment, shopping, business, and travel

• Maintains records by entering room and guest account data

• Collects revenue by entering services and charges, computing bills, obtaining payment

• Makes hotel and other reservations by entering or telephoning requirements, checking availability, confirming requirements

• Secures guest's valuables by processing lost and found to the housekeeping department

• Confirms guest identity for registering guests

• Maintains a safe working environment by verifying, reporting and acting in a safe manner

• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

Requirements

Basic Qualifications & Skills

• High School Diploma (or equivalent education/experience)
• Must be flexible regarding schedule, based on business demands
• Previous experience demonstrating strong customer service
• Successful completions of a criminal background check

Desired Qualifications & Skills

• Ability to multi-task and prioritize a variety of tasks with minimal direction
• Proven teamwork skills
• Enthusiastic and energetic
• Excellent communication skills

Physical Requirements

• Ability to lift up to 30 lbs.
• Able to sit and/or stand for long periods of time

Job Type: FLSA Designation: Full Time-Non-Exempt

Compensation: $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Cell phone reimbursement
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount on hotel stays
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off available 90 days after start date
• Vision insurance
• Hospital Indemnity insurance
• Eligible to participate in the Employee Referral Bonus Program.

About The Company

Practice Hospitality manages hotels differently. A growing company with opportunities for advancement, we infuse hotels with style, spirit, and soul. We inspire, innovate and advocate. We deliver results and do well by our owners because we respect the individuality that we all bring to the table, the connectedness of our world and the impact we have on our community.

We are looking for someone who thinks big because, at Practice Hospitality, we value creativity, emotional intelligence, problem solving and innovation. This is an opportunity to be an integral part of a team that supports one another, is empowered, and holds themselves accountable. If you bring your A game every day and pursue excellence with tenacity, we want to invest in your professional and personal growth. But, more than anything, we are looking for good humans who care; about our guests, each other and making every moment together enriching, fulfilling and fun.

Source: Hospitality Online