Guest Service Agent

Drury Hotels; Colorado; On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking enthusiastic individuals to join their team. This role involves being the friendly face at the front desk, ensuring guests receive exceptional service and a warm welcome. With a focus on creating memorable experiences, you'll handle check-ins, assist with breakfast, and maintain a high standard of hospitality. The company values its employees, offering flexible scheduling, career growth opportunities, and competitive compensation. If you're a friendly multitasker with a passion for service, this is the perfect opportunity for you!

Benefits

Quarterly Bonuses

Flexible Scheduling

Paid Time Off

Hotel Discounts

401(k) Matching

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Team Member Assistance Program

Qualifications

• Friendly, organized communicators with a can-do spirit are ideal.
• Ability to handle multiple tasks and provide exceptional service.

Responsibilities

• Serve as the welcoming face of the hotel, ensuring guest satisfaction.
• Perform front desk duties, handle cash, and assist with breakfast service.

Skills

Customer Service

Attention to Detail

Multitasking

Communication Skills

Education

High School Diploma

Tools

Office Machines

Job description

Property Location:

9445 E. Dry Creek Road - Centennial, Colorado 80112

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives - Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results
• Work-life-balance – Flexible scheduling, paid time off, hotel discounts, and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more - over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability, and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning - Ranked among Forbes' Best Midsize Employers (2024)

Drury Hotels strives to offer competitive compensation at the market median, as well as a comprehensive benefits offering which includes paid time off, and optional medical, dental, vision, short-term disability, and life insurance plans. This role is eligible for a discretionary quarterly “+1 Service” bonus.

What you will do:

Serve as the happy, helpful face of our hotel to guests entering and departing our front door.

Ensure exceptional, positive experiences for our diverse team members and guests.

• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.

Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

With your can-do spirit and unique personality, you will shine at Drury Hotels.

We seek friendly, highly organized communicators and multitaskers with these qualifications.

• Warm and friendly manner in relating to and interacting with the public
• Demonstrated attention to detail while handling multiple tasks simultaneously
• Familiarity with handling money, making change, and using office machines in day-to-day activities
• Ability to speak and receive direction (written and verbal direction) in English
• Willingness and ability to work alone as scheduled

Rise. Shine. Work Happy.

Hiring Immediately!

The pay range is $19.48 - $29.22. The starting wage may be above the minimum rate, based on relevant experience, skills, and education.

We will be accepting applications on an ongoing basis.