Cog Railway Ticket Agent

Broadmoor Hotel, Inc.; Manitou Springs (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

The Broadmoor Hotel is seeking a customer service representative for the Cog Railway team, focused on providing an exceptional guest experience. The role involves assisting customers with their bookings and ensuring smooth service operations in a fast-paced environment, requiring strong interpersonal communication skills and a commitment to teamwork.

Benefits

Comprehensive benefits packages

Career development opportunities

Qualifications

• Enthusiastic and friendly team member with strong communication skills.
• Preferred experience of one to two years in customer service roles.

Responsibilities

• Sell tickets and handle cash/credit card transactions.
• Assist customers with booking and answer inquiries.

Skills

Interpersonal communication

Computer skills

Cash handling

Education

High school diploma or General Education Degree

Job description

Posted Friday, May 23, 2025 at 6:00 AM | Expired Tuesday, May 27, 2025 at 5:59 AM

Job Pay Range: $15.00 per hour

Job Summary:

The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests.

As a member of the Cog Railway team, this role will assist customers with the booking aspect of their Cog Railway experience. Support customers in person, on the phone, online or a combination of these. Answer customers' questions, make travel suggestions and book tickets.

• Sell tickets, handle cash and credit cards.
• Utilize RocketRez reservation and ticketing system.
• Responsible for making proper reservations for the Cog Railway.
• Responsible for cleanliness of work area.
• Clean depot, curio shop, parking areas, rest rooms, waiting areas, and any other private or public area, as required.
• Must be able to communicate politely and effectively in person, by phone, and over email.
• Direct customers to boarding areas on depot platform.
• Assist with ticket scanning as customers board trains.
• Knowledgeable about general Cog Railway information and frequently asked questions to assist customers and enhance their experience.
• Willingness to work in a fast-paced, team-oriented environment
• Uphold and abide by all Broadmoor policies, procedures, and safety guidelines
• Other duties as assigned

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.

What we are looking for:

• Basic computer and typing skills. Cash handling a plus.
• Enthusiastic, friendly, and energetic team member who works well with others
• Strong interpersonal communication skills.
• High school diploma or General Education Degree, preferably with one to two years related experience and/or training; or equivalent combination of education and experience.
• Work schedule is non-standard. Weekends and holidays required, some night and early morning work may be required. Workload is seasonable with peak work coming in the summer between Memorial Day and Labor Day.
• Occasional heavy lifting (up to 50 lbs.) with a work environment that may be indoors and outdoors at times. Employee may work near diesel engines and train horns.
• Vision requirements include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

*Reasonable accommodations will be made for individuals with disabilities*

Don’t meet all the qualifications/required skills? If you are committed to joining a team that provides world-class service, we encourage you to still apply. At the Broadmoor, we are looking for exceptional team members that are willing to learn, grow and deliver 5-star service to our guests.

Why Choose the Broadmoor (Benefits)

Working at The Broadmoor is more than just a job. The Broadmoor invests in our employees by offering comprehensive benefits packages and opportunities to grow professionally. By joining our family, you will work with, and learn from, a diverse team of world-class professionals at the longest running Five-Star, Five-Diamond resort in the world.

• Career Development – We invest in our employees! As a member of the team, you will have the opportunity to grow your career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career.

Your application will not be penalized for redacting or removing any age- identifying information such as your age, date of birth, or dates of school attendance or graduation.

This posting is expected to close by the date listed at the top of the page. We encourage applicants to apply early for full consideration. If necessary, this posting will remain open until filled.