Future Opening: Evening Weekend Hotel Guest Service Representative

North Central Group; Colorado; On-site; USD 10,000 - 60,000; Full time

Job summary

Join North Central Group as an Evening Weekend Hotel Guest Service Representative and provide outstanding service to guests at the Fort Collins Home2 Suites. Enjoy a flexible schedule, professional development opportunities, and a supportive work culture in a team-oriented environment.

Benefits

Paid Sick Time

Paid Time Off

Health, Dental and Vision plans

Flexible schedule

Educational assistance

Qualifications

• Hotel experience preferred.
• Strong oral and written communication skills.
• Ability to work effectively in a fast-paced setting.

Responsibilities

• Greet and interact with guests in a warm, friendly and professional manner.
• Promptly handle guest service requests and complaints.
• Use computer systems to make reservations and process payments.

Skills

Customer Service

Communication

Teamwork

Attention to Detail

Job description

Join our team, a 2025 USA Today Top Workplace Winner!

Now hiring a Evening Weekend Hotel Guest Service Representative at the Fort Collins Home2 Suites.

Why You’ll Love Working with Us
The Fort Collins Home2 Suitesis managed by NCG Hospitality, a family-owned property management company with over 45 years of proven success. We invest in you and your career development, providing tools, resources, and mentorship to help you succeed. We foster genuine customer engagement and a positive, team-oriented work culture where your contributions are valued and celebrated.

Achievements for NCG Hospitality and our portfolio of properties include:

• USA Today Top Workplace Winner 2025
• WI State Journal Top Workplace 2025
• Madison Magazine Best Places to Work 2025
• AZ Central Top Workplace 2024
• Cultural Excellence Award 2024

** Starting wage for this position is $17.00 per hour, but final wage will be based on experience**

**AVAILABLE AND FLEXIBLE TO WORK SATURDAYS AND SUNDAYS FROM 3-11 PM**
**HOTEL EXPERIENCE IS PREFERRED**

Our success at NCG Hospitality stems from our Team Members who are committed to delivering extraordinary experiences for all guests, while upholding our Core Values: Growth, Fun, Trust, and Responsibility. In return, we offer our Team Members the following benefits, incentives and more.

Professional Development:

- Dedicated training and development with opportunities for growth

- Educational and professional certification assistance

- Worldwide hotel stays starting at forty-nine dollars per night

- Rate based on availability and property brand

- Free night stays at NCG Hospitality hotels

Core Benefits:

- Paid Sick Time

- Paid time off and anniversary day off with pay

- Paid volunteer hours → Earn money for community service!

Health and Wellness:

- Health, Dental and Vision plans

- Team Member Assistance Program with mental health resources

- TeleDoc confidential counseling

- Health and fitness monthly reimbursement program

- 100% match on the first 3% and 50% match on the next 2% of team member contributions

- Catch Of The Day Program → Earn money for helping other team members and guests!

- Everyone Sells → Earn money for bringing in business to our properties!

- Referral program for team members

How do I make an impact on my team?
Our friendly Evening Weekend Hotel Guest Service Representative provide attentive and courteous service, all while creating a memorable and personalized experience for our guests.

• Greet and interact with guests in a warm, friendly and professional manner
• Provide highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs
• Promptly handle guest service requests and guest complaints to meet and exceed guest expectations
• Work in cooperation with other departments to ensure a positive guest experience
• Use computer system to make reservations, check-in and check-out guests and process payments
• Perform tasks such as answering phones, maintain a cash drawer, operate office equipment
• Ensure safety and security of the property, staff and guests

What does success look like in this role?

• Motivated to maintain excellent customer service reputation
• Strong oral and written communication and interpersonal skills
• Strong attention to detail, organization and follow-up abilities
• Ability to work effectively and efficiently in a fast-paced setting
• Reliability and honesty
• Desire to contribute to a supportive and effective team
• Availability to work a flexible schedule between days, nights, weekends and holidays is a plus

Who is NCG Hospitality?
We are a leader in the ownership, development, and operations of premier hospitality properties. Established over 45 years ago, NCG Hospitality has evolved into a successful third-generation, family-owned business. We proudly own and operate over 30 properties across multiple states including Hilton and Marriott hotels, restaurants, and a conference center. We explore the limitless possibilities of the hospitality industry, grounded in our four core values of Growth, Fun, Trust, and Responsibility.

As you give your all to our guests on their unforgettable journeys, rest assured that we'll be there every step of the way, supporting you on your own thrilling adventure. Check out careers available at ncghospitality.com and join our growing team!

NCG Hospitality is an Equal Opportunity Employer.

Compensation: $17.00 per hour

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This position may require you to work evenings, weekends, and holidays. *

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Any false or misleading statement or material omission of information provided on this application or in the hiring process can disqualify you from consideration for employment, or, if you have been hired, can result in your termination. *

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#whyNCG

Why work at NCG Hospitality? Here are the top 4 reasons to work at NCG Hospitality:

Mission and Core Value: At NCG Hospitality, we strive to be the best and offer you the best career.

Rewarding opportunities for your careerwith severallocations and positions to choose from.

There is always time for fun: We celebrate our Team Members and reward their successes.

Perks: Enjoy discounted Hilton and Marriott hotel stays, a flexible work schedule, paid volunteer hours, and so much more!

“Family is my number one priority. That’s why I stay with the North Central Group - it’s not a job for me, it really is a second home. We work hard and have a lot of fun. It’s never boring. It can get busy, but we hustle through it as a team and make it fun along the way."