Guest Service Agent

Peachtree Group Hospitality Management; Fairfax (VA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking a Guest Service Agent to join their dynamic team in Fairfax, Virginia. This role is pivotal in ensuring guest satisfaction by providing exceptional service during check-ins and check-outs, managing billing, and addressing guest inquiries. With a commitment to quality and a focus on exceeding expectations, the ideal candidate will thrive in a fast-paced environment. The company offers a comprehensive benefits package, including health insurance, a generous retirement plan, and paid time off, making it an attractive opportunity for those passionate about hospitality.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Retirement Match

Paid Holidays

Paid Time Off

Employee Assistance Program

Employee Fund

Qualifications

• Experience in customer service roles, especially in hospitality.
• Ability to handle guest requests and complaints effectively.

Responsibilities

• Process check-ins and check-outs efficiently.
• Assist guests with reservations and special requests.

Skills

Customer Service

Communication Skills

Problem-Solving

Education

High School Diploma

Job description

Job Details

Description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.