Guest Service Agent

Legacy Ventures; Atlanta (GA); On-site; USD 21,000 - 28,000; Full time

Job summary

Legacy Ventures hotel is seeking a Guest Service Agent to deliver exceptional service from check-in to check-out. You will register guests, manage reservations, handle payments, and provide local area recommendations to enhance guest experiences.

Ideal candidates excel in communication, multitasking, and delivering polished service at a fast pace. This on-site role emphasizes a professional appearance and attentiveness to guest needs.

Qualifications

• Experience in front desk operations and guest registration.
• Strong communication and customer-service skills.
• Ability to handle payments and reservations accurately.

Responsibilities

• Greet and register guests, assign rooms, and process payments.
• Handle reservations, incoming calls, messages, and guest inquiries.
• Provide local area information and assist with dining, transportation, and tour arrangements.
• Maintain accurate guest records and perform shift reports.
• Promote hotel services using suggestive selling to maximize revenue.
• Create a welcoming environment through professional communication and attention to detail.

Skills

Guest service

Reservations

Communication

Phone handling

Education

High School Diploma

Tools

Opera PMS

Hotel reservation system

Job description

Summary: Guest Service Agents are the face of the hotel, responsible for providing exceptional service from check-in to check-out. Duties include guest registration, reservations, handling payments, concierge services, and ensuring a positive guest experience throughout their stay.Key Responsibilities:Greet and register guests, assign rooms, and process paymentsHandle reservations, incoming calls, messages, and guest inquiriesProvide local area information and assist with dining, transportation, and tour arrangementsMaintain accurate guest records and perform shift reportsEnsure all guest requests are addressed promptly and courteouslyPromote hotel services using suggestive selling to maximize revenueFollow service standards, dress code, and safety proceduresAssist with front desk operations, including PBX and reservationist duties as neededCreate a welcoming environment through professional communication and attention to detail