Guest Services Agent

Shoreline-Inn; Muskegon (MI); On-site; USD 21,000 - 25,000; Full time

Job summary

Shoreline-Inn in Muskegon, MI is seeking a Guest Services Agent to warmly welcome guests, check them in and out, and assist with reservations and guest accounts.

The role provides information about local attractions and hotel services, handles payments, and ensures guest privacy while maintaining lobby areas and reporting issues. This full-time on-site position emphasizes knowledgeable service and a commitment to high quality standards.

Responsibilities

• Transmits and receives telephone messages
• Makes and confirms reservations
• Greets, registers, and assigns rooms to guests
• Checks guests into and out of the hotel
• Handles all payment received and balances all monetary transactions
• Posts charges such as room, food, alcohol or packages to guest accounts
• Keeps records of room availability, guests' accounts and maintains emergency reports
• Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment, and travel directions
• Advises guests of available activities such as swimming, boating, parks and local attractions
• Stamps, sorts, and distributes incoming mail, packages and messages
• Distributes room keys to the appropriate parties and ensures guest privacy is maintained
• Reports any maintenance, cleaning, security or safety issues to the appropriate staff
• Responds and follows up on all guest requests to ensure customers are satisfied
• Compiles, completes and distributes reports to management and relevant staff
• Cleans designated areas of the lobby and front desk area to ensure they are visually appealing and well organized
• Perform other duties as assigned; including guest room tours, concierge services, special guest requests, etc.

Job description

Summary: Guest Services is often the first impression for guests. A Guest Services Agent, checks guests in and out of hotel rooms, make reservations, manages guest accounts, answers questions about the property and provides recommendations for the surrounding area. Knowledgeable service and helpful guidance will assure guests have a great experience and meet high quality standards.

Duties and Responsibilities:

• Transmits and receives telephone messages
• Makes and confirms reservations
• Greets, registers, and assigns rooms to guests
• Checks guests into and out of the hotel
• Handles all payment received and balances all monetary transactions
• Posts charges such as room, food, alcohol or packages to guest accounts
• Keeps records of room availability, guests' accounts and maintains emergency reports
• Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment, and travel directions
• Advises guests of available activities such as swimming, boating, parks and local attractions
• Stamps, sorts, and distributes incoming mail, packages and messages
• Distributes room keys to the appropriate parties and ensures guest privacy is maintained
• Reports any maintenance, cleaning, security or safety issues to the appropriate staff
• Responds and follows up on all guest requests to ensure customers are satisfied
• Compiles, completes and distributes reports to management and relevant staff
• Cleans designated areas of the lobby and front desk area to ensure they are visually appealing and well organized
• Perform other duties as assigned; including guest room tours, concierge services, special guest requests, etc.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Hiring Manager(s) Hannah Tuttle, Kerah Plichta, Mary Beth Mierz, Stacy Ward

This position is currently accepting applications.