Guest Service Agent

J Collection Hotels; Natchez (MS); On-site; USD 25,000 - 35,000; Full time

Job summary

J Collection Hotels is seeking a Guest Service Agent in Natchez, Mississippi, responsible for managing guest check-ins and check-outs while providing excellent customer service. The ideal candidate should have prior experience in customer service and be able to efficiently resolve guest issues.

This role requires maintaining high levels of guest satisfaction and fulfilling duties in the absence of management. Apply now to join our dedicated team!

Qualifications

• Previous experience in a customer service role preferred.
• Ability to efficiently handle guest inquiries and transactions.

Responsibilities

• Handle guest check-ins and check-outs professionally.
• Resolve guest issues and complaints proactively.
• Act as Manager on Duty in the absence of management.

Skills

Customer service

Communication

Problem-solving

Education

High School graduate or equivalent

Job description

Description

The Guest Service Agent has overall responsibility for efficiently and courteously handling the requests and transactions of the hotel guests in all Front Desk related functions. The incumbent must utilize available resources to provide excellent guest satisfaction. Required to meet or exceed productivity standards, taking corrective action as needed to ensure standards are maintained.

ESSENTIAL FUNCTIONS

• Handle guest check-ins and check-outs efficiently and in a professional manner, informing guests of hotel’s facilities at time of registration.
• Handle guest issues, complaints, and requests and pro-actively resolve in a manner satisfactory to both the guest and the hotel.
• Inform Housekeeping of vacant dirty rooms as they become available upon check-out.
• Update room status as Housekeeping notifies the desk of changes, if needed.
• Assist in the verification, balancing and revenue maximization of hotel’s room availability.
• Follow proper cash handling procedures and be able to file and post all charges to Guest folios and ledger accounts.
• Act as Manager on Duty in absence of any on-site management.

Full job description available upon request.

Requirements

EDUCATION

High School graduate or equivalent required.

EXPERIENCE

Prior Customer Service related experience preferred.