Guest Service Agent

Bentley Legacy; Dallas (TX); Vor Ort; USD 17.000 - 22.000; Vollzeit

Zusammenfassung

Bentley Legacy Group in Dallas, TX is seeking a friendly Front Desk Agent to greet guests, register arrivals, and deliver outstanding guest service throughout their stay. You will handle check-ins and check-outs, manage reservations, answer questions about hotel amenities and local attractions, and assist with packages and messages.

The position requires a High School diploma or equivalent, fluency in English, ability to stand for long periods, multitasking, basic computer skills including

Qualifikationen

• Experience in a hotel or related field a PLUS.
• Must be fluent in English, both written and verbal.

Aufgaben

• Approach all encounters with guests and associates with a smile.
• Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
• Obtain all necessary information when taking room reservations.
• Answer guest inquiries about hotel service facilities and hours of operation.
• Be aware of all rates, packages, and special promotions.
• Maintain an up-to-date knowledge of property amenities and local attractions.
• Operate Front Desk computer system.
• Receive, log and distribute packages, mail, and messages as needed to guests and meeting rooms.
• Assist in delivering guest items as requested by guests or team members
• Know emergency procedures and assist as required.
• Perform other duties which may include helping coworkers and maintaining cleanliness and safety.

Kenntnisse

Customer service

Multitasking

Communication skills

Problem solving

English fluency

Ausbildung

High School diploma

Tools

Microsoft Office

Jobbeschreibung

Description

Our Front Desk Agents are the first face our guests see, and we want it to be a welcoming and friendly one. They are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel phone operator, and guest services.

Description

Our Front Desk Agents are the first face our guests see, and we want it to be a welcoming and friendly one. They are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel phone operator, and guest services.

Responsibilities

• Approach all encounters with guests and associates with a smile.
• Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
• Obtain all necessary information when taking room reservations.
• Answer guest inquires about hotel service facilities and hours of operation.
• Be aware of all rates, packages, and special promotions.
• Maintain an up-to-date working knowledge of all property amenities, as well as any special events, local area attractions, and things to do near the hotel.
• Operate Front Desk computer system.
• Receive, log and distribute packages, mail, and messages as needed to guests and meeting rooms.
• As needed deliver guest items such as luggage, newspapers, amenities or other items requested by guests or team members
• Have knowledge of and assist in emergency procedures as required.
• Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area, and overall cleanliness and safety throughout the hotel and grounds.

Requirements

Qualifications

• High School diploma or equivalent required; college course work in related field helpful.
• Experience in a hotel or a related field a PLUS.
• Must be fluent in English, both written and verbal
• An operational knowledge of Microsoft Office suite
• Willing and able to stand for long periods of time
• Able to work with little or no supervision
• Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve.
• Must work well in stressful high pressure situations.
• Full- and part-time positions available.
• Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends, and holidays