Guest Services Agent

Interstate Inn & The Seeker; Stephenville (TX); On-site; USD 19,286 - 22,041; Full time

Job summary

Interstate Inn & The Seeker in Stephenville, Texas, is looking for a dedicated Guest Service Agent to provide exceptional service to guests. You will welcome guests, manage check-ins and check-outs, answer inquiries, and assist with local recommendations.

The ideal candidate will have at least 2 years of customer service experience and a high school diploma. You will be responsible for handling guest complaints and ensuring the cleanliness of common areas. Starting pay is between $14 and $16 hourly.

Qualifications

• 2+ years of customer service experience required.
• High school diploma or GED is essential.
• Exceptional interpersonal skills needed.

Responsibilities

• Welcome guests and check them into their rooms.
• Answer questions about the hotel and local area.
• Resolve guest complaints or problems as they arise.
• Maintain cleanliness in the lobby and reception area.

Skills

Communication skills

Customer service experience

Conflict resolution

Organizational skills

Education

High school diploma or GED

Certificate or diploma in hospitality

Job description

Guest Service Agents play an important role in the hospitality industry by providing exceptional service to guests and ensuring that their stay is comfortable and enjoyable. Guest Service Agent responsibilities include greeting guests, checking them in and out of the hotel, answering questions, and providing recommendations for local restaurants, attractions, and activities. They are also responsible for handling guest complaints and resolving any issues that may arise during their stay. Additionally, Guest Service Agents must maintain the hotel’s standards of cleanliness and safety, as well as communicate with other departments to ensure that guest requests are fulfilled. They use computer systems to make reservations, process payments, and manage room availability. A Guest Service Agent should have excellent communication skills, be knowledgeable of the surrounding area, and have a strong attention to detail to succeed in this role.

Responsibilities

• Welcome guests and check them into their rooms
• Answer questions about the hotel, its amenities, services, and local area
• Resolve guest complaints or problems if they arise
• Communicate with other staff members to ensure guest needs are met
• Handle guests’ payments and maintain accurate records
• Ensure that the lobby and reception area are kept clean and tidy
• Assist guests with luggage and other needs as required
• Provide recommendations on local restaurants, attractions, and activities
• Coordinate transportation, such as taxis or rental cars, for guests
• Be available to answer questions or respond to requests at all times

Qualifications

• High school diploma or GED
• 2+ years of customer service experience
• A certificate or diploma in hospitality is advantageous
• Exceptional interpersonal skills
• Excellent written and verbal communication
• Good time management and organizational skills
• Conflict resolution experience
• Patience and good listening skills

Compensation

$14 - $16 hourly