Guest Service Agent

Embassy Suites Atlanta Midtown; Atlanta (GA); On-site; USD 19,000 - 30,000; Full time

Job summary

Embassy Suites Atlanta Midtown is seeking energetic Guest Service Agents to join our front desk team in Atlanta. You will greet guests, check them in/out, process payments, and handle reservations with a friendly, helpful attitude.

You will provide local area information, arrange dining and transportation, and assist guests with tours while maintaining accurate records and promoting hotel services. Exceptional communication and attentiveness are essential.

Qualifications

• Experience in front desk duties or guest-facing roles.
• Excellent communication and guest relations skills.
• Ability to handle payments, reservations, and inquiries professionally.

Responsibilities

• Greet and register guests, assign rooms, and process payments.
• Handle reservations, calls, messages, and guest inquiries.
• Provide local information and assist with dining, transportation, and tours.
• Maintain guest records and complete shift reports.
• Create a welcoming environment with professional communication.

Skills

Guest service

Communication

Customer focus

Tools

PBX system

Reservation system

Job description

Summary: Guest Service Agents are the face of the hotel, responsible for providing exceptional service from check-in to check-out. Duties include guest registration, reservations, handling payments, concierge services, and ensuring a positive guest experience throughout their stay.Key Responsibilities:Greet and register guests, assign rooms, and process paymentsHandle reservations, incoming calls, messages, and guest inquiriesProvide local area information and assist with dining, transportation, and tour arrangementsMaintain accurate guest records and perform shift reportsEnsure all guest requests are addressed promptly and courteouslyPromote hotel services using suggestive selling to maximize revenueFollow service standards, dress code, and safety proceduresAssist with front desk operations, including PBX and reservationist duties as neededCreate a welcoming environment through professional communication and attention to detail