Guest Sales Pro: Commission + Benefits, Luxury Spa

EWC Growth; Stamford (CT); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Complimentary waxing

Skincare discount 50%

401(k) plan

Sick leave

Life & disability insurance

FSAs & dependent care

Job summary

EWC Growth in Stamford, CT is seeking a Guest Service Associate to deliver an exceptional guest experience while driving sales and assisting management with daily tasks. You will educate guests on products and services, upsell retail and waxing, and maintain a clean, welcoming lobby.

The role requires a high school diploma, 2+ years in customer service or sales, flexible hours including weekends, and a professional appearance.

Qualifications

• High school diploma or GED required.
• Exposure to luxury service preferred.
• 2+ years customer service or sales experience, preferably in retail.
• Exceptional interpersonal skills.
• Excellent written and verbal communication with strong attention to detail.
• Good time management and organizational skills.
• Flexibility to perform external or internal events may be required.
• Ability to work flexible days and hours, including weekends/evenings.
• Positive, friendly demeanor and ability to receive feedback.
• Maintain a professional appearance per company handbook.

Responsibilities

• Create an exceptional guest experience while achieving sales goals.
• Upsell and cross-sell retail products and waxing services.
• Educate guests on Wax Passes benefits and savings.
• Assist management with daily administrative tasks.
• Inform guests of pre-booking benefits and how to use the app.
• Organize the reservation book and manage availability.
• Perform opening and closing procedures for the center.
• Maintain a clean, safe lobby and restrooms.

Skills

Exceptional interpersonal skills

Excellent written & verbal comms

Time management

Flexibility

Positive, personable demeanor

Feedback reception

Education

High school diploma or GED

Job description

EWC Growth in Stamford, CT is seeking a Guest Service Associate to deliver an exceptional guest experience while driving sales and assisting management with daily tasks. You will educate guests on products and services, upsell retail and waxing, and maintain a clean, welcoming lobby.

The role requires a high school diploma, 2+ years in customer service or sales, flexible hours including weekends, and a professional appearance.