Guest Sales Associate — Commission & Flexible Growth Path

EWC Growth LLC.; Chicago (IL); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Complementary Waxing Services

50% Off Skincare Products

401(k) Plan

Sick Leave

Company-Paid Life and Disability

FSA & Dependent Care

Pre-Tax Commuter Benefits

Ongoing training & career pathing

Job summary

EWC Growth LLC. is seeking a Guest Service Associate to deliver an exceptional guest experience while meeting sales goals and supporting daily administrative tasks.

The role requires initiating genuine conversations, educating guests on products and services, and ensuring a memorable visit in a retail waxing center. You will upsell services and products, handle check-ins/outs, process payments, and assist guests with scheduling via the app.

Qualifications

• High school diploma or GED
• 2+ years customer service experience or sales experience, preferably in a retail environment
• Exceptional interpersonal skills
• Excellent written and verbal communication with strong attention to detail
• Good time management and organizational skills
• Flexibility to perform external or internal events may be required
• Ability to work flexible days and hours, including weekends/evenings
• Exude a positive, friendly, and personable demeanor
• Ability to receive and provide feedback
• Maintain a professional appearance at all times as defined in the EWC Growth Associate Handbook

Responsibilities

• Develop a thorough understanding of European Wax Center services and products
• Upsell and cross-sell retail products & various waxing services
• Educate guests on benefits and savings of Wax Passes
• Arrive to work timely following the appropriate dress code, including wearing of the required name tag
• Create a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location
• Confirm each guest service(s) and offer recommended/related add on service(s)
• Administer check-ins and check-outs, processing payments, refunds and reservation requests
• Inform the guest of the pre-booking benefits and how to utilize the app to reschedule
• Organize the reservation book based on guest requests and associate availability
• Perform opening and closing procedures for the center
• Maintain a safe, sparkling clean, organized and visually pleasant environment within lobby and restrooms
• $17.50 per hour (determined based on experience) + up to $1,600 in annual commissions
• Complementary Waxing Services
• 50% Off Our Exclusive Skincare Retail Products
• 401(k) Plan (for eligible employees)
• Sick Leave
• Company-Paid Life and Disability Insurance (for eligible employees)
• Flexible Spending Accounts (FSA) and Dependent Care Benefits
• Pre-Tax Commuter & Transportation Benefits
• Ongoing training, recognition programs, and real career pathing opportunities

Skills

Customer service

Interpersonal skills

Written communication

Verbal communication

Time management

Organizational skills

Sales experience

Flexibility

Professional appearance

Feedback reception

Education

High school diploma or GED

Job description

EWC Growth LLC. is seeking a Guest Service Associate to deliver an exceptional guest experience while meeting sales goals and supporting daily administrative tasks.

The role requires initiating genuine conversations, educating guests on products and services, and ensuring a memorable visit in a retail waxing center. You will upsell services and products, handle check-ins/outs, process payments, and assist guests with scheduling via the app.