Guest Experience & Sales Associate - Commissions

EWC Growth LLC.; Chicago (IL); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Complementary Waxing Services

50% Off Our Exclusive Skincare Retail

401(k) Plan (for eligible employees)

Sick Leave

Company-Paid Life and Disability Insur

Flexible Spending Accounts (FSA) and  

Pre-Tax Commuter & Transportation

Ongoing training, recognition programs

Job summary

EWC Growth LLC is seeking a Guest Service Associate to deliver an exceptional guest experience while driving sales and supporting management with daily tasks. You will learn EWC services, upsell waxing and retail, and educate guests on Wax Passes.

You will handle check-ins/outs, payments, and reservations, maintain a clean lobby, and arrive on time in proper attire. A high school diploma and 2+ years in customer service are requested, with weekend/evening flexibility.

Qualifications

• 2+ years customer service or sales experience, preferably in a retail environment
• Exceptional interpersonal skills
• Excellent written and verbal communication with strong attention to detail
• Flexibility to perform external or internal events may be required
• Maintain a professional appearance as defined in the handbook

Responsibilities

• Develop thorough understanding of European Wax Center services and products
• Upsell and cross-sell retail products and waxing services
• Educate guests on benefits and savings of Wax Passes
• Arrive to work timely following dress code and name tag
• Create a memorable guest experience using EWC terminology and scripts
• Confirm each guest service and offer add-on services
• Administer check-ins and check-outs, processing payments, refunds and reservations
• Inform guests of pre-booking benefits and how to use the app to reschedule
• Organize the reservation book based on guest requests and associate availability
• Perform opening and closing procedures for the center
• Maintain a clean, organized, and visually pleasant lobby and restrooms

Skills

Interpersonal skills

Communication skills

Attention to detail

Time management

Organizational skills

Education

High school diploma or GED

Job description

EWC Growth LLC is seeking a Guest Service Associate to deliver an exceptional guest experience while driving sales and supporting management with daily tasks. You will learn EWC services, upsell waxing and retail, and educate guests on Wax Passes.

You will handle check-ins/outs, payments, and reservations, maintain a clean lobby, and arrive on time in proper attire. A high school diploma and 2+ years in customer service are requested, with weekend/evening flexibility.