Guest Sales Associate | Luxury Spa Services + Commission

EWC Growth LLC.; Hanover, Northern (MA, KY); Hybrid; USD 23,000 - 28,000; Full time

Benefits offered by this job

Complementary Waxing Services

Skincare Discount 50%

401(k) Plan

Sick Leave

Life and Disability Insurance

FSAs & Dependent Care

Pre-Tax Commuter Benefits

Career Training & Growth

Job summary

EWC Growth LLC. is seeking a Guest Service Associate to deliver an exceptional guest experience while meeting sales goals. You will educate guests on products, upsell services, and support management with daily admin tasks at our Massachusetts location.

The role requires a professional appearance, strong interpersonal skills, and flexibility to work a range of shifts, including weekends and evenings. Training and advancement opportunities are provided.

Qualifications

• High school diploma or GED.
• 2+ years customer service or sales experience, preferably in retail.
• Excellent written and verbal communication with strong attention to detail.
• Flexibility to work weekends/evenings.

Responsibilities

• Develop a thorough understanding of European Wax Center services and products.
• Upsell and cross-sell retail products and waxing services.
• Educate guests on benefits and savings of Wax Passes.
• Handle check-ins and check-outs, processing payments, refunds and reservations.
• Inform guests about pre-booking benefits and how to use the app to reschedule.
• Organize the reservation book and manage associate availability.
• Perform opening and closing procedures for the center.
• Maintain a clean, organized, and welcoming lobby and restrooms.

Skills

Customer service

Sales experience

Interpersonal skills

Communication

Time management

Professional appearance

Education

High school diploma or GED

Job description

EWC Growth LLC. is seeking a Guest Service Associate to deliver an exceptional guest experience while meeting sales goals. You will educate guests on products, upsell services, and support management with daily admin tasks at our Massachusetts location.

The role requires a professional appearance, strong interpersonal skills, and flexibility to work a range of shifts, including weekends and evenings. Training and advancement opportunities are provided.