Guest Sales & Experience Specialist — Commission + Perks

EWC Growth LLC.; Town of Wheaton (WI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Complementary waxing services

50% off skincare products

401(k) Plan (for eligible employees)

Sick Leave

Company-Paid Life and Disability

Flexible Spending Accounts (FSA)

Pre-Tax Commuter & Transportation

Ongoing training and career pathing

Job summary

EWC Growth LLC. is seeking a Guest Service Associate to deliver an exceptional guest experience while meeting sales goals. The role involves educating guests on services, guiding product recommendations, and assisting management with daily tasks.

Candidates should have 2+ years of customer service or sales experience, strong interpersonal skills, and the ability to work a flexible schedule, including weekends and evenings. We offer a competitive hourly wage and commissions, plus benefits.

Qualifications

• High school diploma or GED required.
• 2+ years customer service or sales experience, preferably in a retail setting.
• Exceptional interpersonal and communication skills; detail-oriented and organized.

Responsibilities

• Develop thorough understanding of European Wax Center services and products.
• Upsell and cross-sell retail products and waxing services.
• Educate guests on benefits and savings of Wax Passes.
• Attend to guest check-ins/outs, process payments, refunds, and reservations.
• Inform guests about pre-booking benefits and app usage; manage reservation books.
• Perform opening/closing procedures and maintain a clean, welcoming lobby and restrooms.

Skills

Customer service

Sales experience

Interpersonal skills

Written & verbal communication

Time management

Flexible schedule

Professional appearance

Feedback receptiveness

Weekend/evening availability

Education

High school diploma or GED

Job description

EWC Growth LLC. is seeking a Guest Service Associate to deliver an exceptional guest experience while meeting sales goals. The role involves educating guests on services, guiding product recommendations, and assisting management with daily tasks.

Candidates should have 2+ years of customer service or sales experience, strong interpersonal skills, and the ability to work a flexible schedule, including weekends and evenings. We offer a competitive hourly wage and commissions, plus benefits.