Guest Safety & Service Patrol Officer

PENN Entertainment, Inc.; Maryland; On-site; USD 40,000 - 60,000; Full time

Job summary

PENN Entertainment, Inc. is seeking a security-focused professional in Maryland to provide premier guest service while maintaining guest safety and property protection.

The role emphasizes high-visibility patrols, teamwork with other departments, and proactive engagement with guests to enhance their experience at the property. The position requires strong communication, resilience under pressure, and the ability to respond quickly to incidents.

Qualifications

• High school diploma or equivalent.
• Effective communication (written and verbal).
• Previous customer service experience.
• Ability to handle stressful situations dealing with the general public.
• Able to work in environments with smoke and noise.

Responsibilities

• Provide superior service to guests.
• Seek out opportunities to be of service.
• Maintain highly visible patrols to ensure a safe gaming experience.
• Support other departments to enhance guest service.
• Promote property promotions and events.
• Maintain public order and enforce safety rules.
• Protect property and assets.
• Investigate disturbances in hotel, casino, or racing areas.
• Create fun and excitement with the customer.

Skills

Effective communication

Customer service

Stress management

Observation skills

Education

High school diploma or equivalent

Job description

PENN Entertainment, Inc. is seeking a security-focused professional in Maryland to provide premier guest service while maintaining guest safety and property protection.

The role emphasizes high-visibility patrols, teamwork with other departments, and proactive engagement with guests to enhance their experience at the property. The position requires strong communication, resilience under pressure, and the ability to respond quickly to incidents.