Property Security & Guest Experience Lead

Comstock Companies; Glenarden (MD); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K Match

Life Insurance

Career Development

Annual Professional Development Funds

Free Parking

EV charging

Parental Leave

Friendly Work Environment

Job summary

Comstock Companies in Maryland seeks a Security Officer for ParkX Management to patrol, monitor access, and ensure residents, tenants, and guests have a safe, orderly experience on site. You will handle gate access, report safety concerns, assist with events, and maintain the plaza areas while upholding the company's standards of integrity and service.

This full-time role requires a high school diploma, Virginia state certification, and flexibility to work after hours and weekends, with

Qualifications

• High School Diploma required.
• Must be certified security officer by the state of Virginia.
• Minimum of at least 1 year experience in customer-service related field.
• Valid driver's license without major violations.
• Flexibility to work after hours and weekends, as needed.
• Outgoing personality with ability to relate to diverse group of people and build/maintain strong relationships.
• Strong sense of urgency.
• Strong problem-solving, time management and communication skills.
• Must be highly credible and trustworthy, and operate with high degree of integrity.
• Must hold oneself and others accountable and strive for a high level of excellence.
• Must have a positive, can-do attitude and be able to fuel growth and innovation.
• Must be customer-focused and results-oriented.
• Must want to continuously learn and develop.
• Exceptional oral and written communication, active listening, and organizational skills.
• Ability to establish strong working relationships with others in team setting.
• Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment.
• Self-directed and able to work independently, with minimal supervision.

Responsibilities

• Complete hourly patrol route of the property using the security system.
• Access control for guests, tenants and vendors.
• Ensure no property is being damaged.
• Conduct of routine foot patrols in and around building.
• Perform other duties as assigned.
• Observation and reporting of safety.
• Issue Banning notices to rule violators.
• Maintain file for Ban Notices and notify management when necessary.
• Maintain the appearance of the two plaza kiosks.
• Enforce the “no dogs on the plaza” policy.
• Keep updated information (e.g., Kiss N Ride, Contact Phone #’s, Rules of Conduct) and communicate to guests as needed.
• Report any unknown work that is occurring at the property to management.
• If anyone parks illegally on the plaza, notify Park X, Commercial property management, and Residential property management immediately.
• Communicate to guests that we must keep the fire access areas accessible for fire trucks and ambulances.
• Close loading dock doors as needed.
• Report any concerns to management.
• Reston and Loudoun Station: Assist the Marketing team before, during, and after events as needed.
• Reston Station: Manage the valet; ensure that cars are not being parked on the plaza or on the down ramp.
• Reston Station: For Special event, ensure that the plaza marketing plan is followed.
• Reston Station: Manage traffic coming onto the plaza and keep it moving.

Education

High School Diploma

Job description

Comstock Companies in Maryland seeks a Security Officer for ParkX Management to patrol, monitor access, and ensure residents, tenants, and guests have a safe, orderly experience on site. You will handle gate access, report safety concerns, assist with events, and maintain the plaza areas while upholding the company's standards of integrity and service.

This full-time role requires a high school diploma, Virginia state certification, and flexibility to work after hours and weekends, with