Guest-Focused Casino Security Officer & Patrols

PENN Entertainment, Inc.; Riverside (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

PENN Entertainment, Inc. is seeking a Security Officer to deliver superior guest service while maintaining a safe and enjoyable environment in Riverside, California.

This role requires vigilant patrols, quick response to incidents, strong communication, and the ability to work in a fast-paced, potentially smoky casino setting. You will protect guests, team members, and assets while promoting a positive atmosphere.

Qualifications

• High school diploma or equivalent required.
• Strong written and verbal communication skills.
• Prior customer service experience is preferred.
• Ability to stay calm under pressure and manage stressful situations.
• Willingness to patrol floors and maintain public safety.
• Ability to identify and address potential problems quickly.

Responsibilities

• Provide superior service to guests and seek opportunities to help.
• Maintain visible patrols to ensure a safe gaming experience.
• Support other departments to improve guest service.
• Promote property promotions and events.
• Uphold public order and safety rules, protecting property and assets.
• Investigate disturbances in hotel, casino, or racing areas.
• Create fun and excitement while engaging with guests.

Skills

Customer service

Communication

Patrol experience

Stamina

Stress management

Public safety awareness

Education

High school diploma or equivalent

Job description

PENN Entertainment, Inc. is seeking a Security Officer to deliver superior guest service while maintaining a safe and enjoyable environment in Riverside, California.

This role requires vigilant patrols, quick response to incidents, strong communication, and the ability to work in a fast-paced, potentially smoky casino setting. You will protect guests, team members, and assets while promoting a positive atmosphere.