Guest Safety & Hospitality Security Officer

Sonesta International Hotels Corporation; New Orleans (LA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Health Savings Account (HSA) with Co.

401(k) Retirement Plan with Company 1

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Company-Paid Short-Term & Long-Term 1

Hospital Indemnity, Critical Illness &

Educational Assistance

Sonesta Hotel Discounts

Additional Perks & Employee Discounts

Job summary

Sonesta International Hotels Corporation is seeking a Security Officer to help protect guests, employees, visitors, and hotel property while delivering professional, service-focused hospitality.

This role suits someone who stays calm under pressure, is observant, and enjoys helping people in a fast-paced hospitality environment. You will coordinate with Front Office, Engineering, Housekeeping, Food & Beverage and leadership teams to support safe hotel operations and guest satisfaction.

Qualifications

• Previous security, hospitality, hotel operations, law enforcement, military, emergency response, or guest service experience preferred.
• Strong communication, interpersonal, and problem-solving skills with a calm and professional presence.
• Ability to remain composed and make sound decisions during emergency or high-pressure situations.
• Ability to multitask and thrive in a fast-paced hospitality environment.
• Strong attention to detail with a focus on safety, operational awareness, and guest satisfaction.
• Knowledge of security procedures, emergency response protocols, surveillance systems, and hotel safety practices preferred.
• Positive attitude with a dependable, service-focused, and team-oriented mindset.
• CPR, First Aid, AED, security certifications, or law enforcement training preferred where applicable.
• Flexible availability including evenings, overnight shifts, weekends, holidays, and operational coverage as needed.
• A passion for hospitality, teamwork, professionalism, guest engagement, and creating safe and welcoming guest experiences.

Responsibilities

• Patrol hotel property, public areas, entrances, parking areas, and operational spaces to help maintain a safe and welcoming environment for guests and team members.
• Monitor hotel activity, guest interactions, operational areas, and security systems to identify and respond to safety or security concerns promptly and professionally.
• Respond to guest concerns, emergencies, alarms, disturbances, accidents, and operational incidents according to hotel procedures and safety standards.
• Assist guests, visitors, and team members with directions, property access, safety concerns, and general hospitality support as needed.
• Monitor surveillance systems, access control systems, radios, and operational security equipment throughout shifts.
• Maintain accurate incident reports, daily activity logs, operational updates, and security documentation according to hotel procedures.
• Support emergency response procedures including evacuations, medical incidents, fire alarms, weather events, and operational disruptions as required.
• Coordinate closely with Front Office, Engineering, Housekeeping, Food & Beverage, and hotel leadership teams to support seamless hotel operations and guest satisfaction.
• Support VIP arrivals, conferences, weddings, group business, and special events as needed.
• Follow hotel operational procedures, OSHA regulations, fire safety standards, and company security policies at all times.
• Help foster a safe, welcoming, professional, and guest-focused atmosphere aligned with Sonesta’s People People philosophy.
• Any other duties as assigned.

Skills

Communication skills

Calm under pressure

Customer service

Teamwork

Job description

Sonesta International Hotels Corporation is seeking a Security Officer to help protect guests, employees, visitors, and hotel property while delivering professional, service-focused hospitality.

This role suits someone who stays calm under pressure, is observant, and enjoys helping people in a fast-paced hospitality environment. You will coordinate with Front Office, Engineering, Housekeeping, Food & Beverage and leadership teams to support safe hotel operations and guest satisfaction.