Hospitality Security Supervisor — Lead Guest Safety

Sonesta Hotels International Corporation in; Miami Beach (FL); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Health Insurance

401(k) Retirement Plan with Company 
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Paid Vacation & Sick Time

Parental Leave

Life Insurance

Disability Insurance

Educational Assistance

Hotel Discounts

Employee Discounts

Job summary

Sonesta International Hotels in Florida is seeking a Security Supervisor to lead daily hotel safety and security operations while guiding security officers across the property. You will coordinate with Front Office, Engineering, Housekeeping, and F&B to ensure guest satisfaction and operational readiness.

This role requires strong leadership, calm decision-making in emergencies, and a passion for hospitality safety in a fast-paced hotel environment.

Qualifications

• Previous security, hospitality operations, hotel, law enforcement, military, emergency response, or guest service experience preferred.
• Previous leadership or supervisory experience within security or hospitality operations preferred.
• Strong communication, organizational, leadership, and conflict resolution skills.
• Ability to remain calm and make sound decisions during emergency or high-pressure situations.
• Knowledge of security procedures, emergency response protocols, surveillance systems, and operational safety standards preferred.
• Ability to multitask and thrive in a fast-paced hospitality environment.
• Strong operational mindset with the ability to balance safety, guest service, and hospitality standards effectively.
• Experience using surveillance systems, incident reporting platforms, access control systems, radios, or operational reporting tools preferred.
• CPR, First Aid, AED, security certifications, or law enforcement training preferred where applicable.
• Flexible availability including evenings, weekends, holidays, overnight support, and operational coverage as needed.
• A passion for hospitality, teamwork, operational excellence, guest engagement, and creating safe and welcoming guest experiences.

Responsibilities

• Support daily hotel security operations including property patrols, access control, surveillance monitoring, emergency response, and operational safety procedures.
• Supervise, support, and guide Security Officers and team members to maintain professional, service-focused, and safety-driven operations throughout the property.
• Monitor guest activity, hotel operations, employee safety, entrances, public spaces, and operational areas to maintain a safe and welcoming environment.
• Respond promptly and professionally to guest concerns, incidents, alarms, emergencies, disturbances, and operational security situations.
• Assist with investigations related to incidents, accidents, guest concerns, theft, policy violations, and operational disruptions while maintaining accurate documentation.
• Coordinate closely with Front Office, Engineering, Housekeeping, Food & Beverage, and hotel leadership teams to support seamless hotel operations and guest satisfaction.
• Support emergency response procedures, evacuation plans, fire safety initiatives, and operational preparedness activities as needed.
• Monitor surveillance systems, radios, access control systems, key control procedures, and operational security equipment.
• Maintain accurate incident reports, daily activity logs, operational updates, and shift communication records.
• Ensure compliance with hotel operational procedures, OSHA regulations, fire safety standards, and company security policies.
• Support VIP arrivals, conferences, weddings, large-scale events, and special operational activities as required.
• Help foster a safe, welcoming, collaborative, and guest-focused culture aligned with Sonesta’s People People philosophy.
• Any other duties as assigned.

Skills

Security leadership

Guest service

Emergency response

Communication

Team supervision

Conflict resolution

Tools

Access control systems

Radios

CCTV / Surveillance

Job description

Sonesta International Hotels in Florida is seeking a Security Supervisor to lead daily hotel safety and security operations while guiding security officers across the property. You will coordinate with Front Office, Engineering, Housekeeping, and F&B to ensure guest satisfaction and operational readiness.

This role requires strong leadership, calm decision-making in emergencies, and a passion for hospitality safety in a fast-paced hotel environment.