Security Officer (PT)

Sonesta International Hotels; Hilton Head Island (SC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(k) Retirement Plan with Company 匹 

Paid Vacation and Sick Days

Sonesta Hotel Discounts

Educational Assistance

Paid Parental Leave

Company Paid Life Insurance

Company Paid Short Term and Long Term 

Hospital Indemnity

Critical Illness Insurance

Accident Insurance

Job summary

Sonesta International Hotels is seeking a Security Officer to protect guests, employees and property across our hotel properties. The role encompasses fire prevention, safety checks and incident resolution to uphold Sonesta’s safety standards.

The position requires vigilance, strong communication, and the ability to work flexible hours including mornings, evenings, weekends and holidays. You will collaborate with hotel teams to maintain a secure environment and respond promptly to safety

Qualifications

• Regular and punctual attendance.
• Adhere to grooming standards.
• Ability to stand and walk for long periods and run as needed.
• Ability to safely operate a motor vehicle in all weather conditions.
• Understand and execute safety and emergency procedures (fire, crowd control, etc.).
• Ability to understand and operate emergency equipment.
• Ability to read and write effectively.
• Able to interact with guests and colleagues in a courteous manner.
• Willing to work mornings, evenings, weekends and holidays.

Responsibilities

• Deliver Sonesta service per the G.U.E.S.T. standards and instill a passion for customer service.
• Perform hotel security functions including fire prevention and safety checks.
• Investigate thefts, accidents and other incidents on the property.
• Prevent losses of company and guest property due to theft, burglary or other crime.
• Ensure a safe environment for guests and employees.
• Assist guests and colleagues on security and safety inquiries.
• Resolve guest and employee safety concerns.
• Conduct floor patrols and secure facilities during non-operating hours.
• Monitor activities to deter theft and crime.
• Complete reports for incidents and accidents.
• Report deficiencies to appropriate departments for immediate repair.
• Perform other duties as assigned.

Skills

Regular and punctual attendance

Grooming standards

Stand and walk for long durations

Operate a motor vehicle

Emergency procedures

Clear communication

Customer service

Public interaction

Job description

We're Sonesta International Hotels. The 8th largest hotel company in the U.S. - and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive

bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary

The Security Officer is responsible for the safety and security of all our guests, employees and visitors of the hotel. They are responsible for protection of all hotel assets, ensuring that hotel security policies and procedures in accordance with Sonesta Hotels International corporate guidelines are enforced and that the hotel is in full compliance to all local, state and federal regulations.

The Security officer also performs hotel security functions, to include fire prevention, safety, investigation, and resolution of guest and employee complaints regarding safety and security matters.

Job Description

DUTIES AND RESPONSIBILITIES

• Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.
• Performs normal hotel security functions to include fire prevention and safety checks.
• Investigates thefts, accidents, and other incidents which occur on the property.
• Prevents losses of company and guest's property due to thefts, burglary, pilferage, and other criminal activity.
• Ensures a safe and tranquil environment for guests and employees.
• Assist guests and colleagues on all security and safety related enquiries.
• Resolves guest and employee complaints regarding safety and security matters.
• Conduct floor patrols during tour of duty, including checking of doors, windows, and securing facilities during non-operating hours.
• Monitors the activities of personnel on the premises to detect and counter thefts and other criminal activities.
• Completes associates forms and reports related to any accidents or issues within the premises of the hotel.
• Immediately report hotel deficiencies to appropriate departments for immediate repair.
• To perform other work related duties as assigned by Management.

QUALIFICATIONS AND REQUIREMENTS

• Regular and punctual attendance.
• Ability to adhere to the property's grooming standards.
• Ability to stand and walk on a continuous basis, and run as warranted.
• Ability to safely operate a motor vehicle during all hours and in all weather conditions.
• Ability to understand and execute all safety and emergency procedures, (for example: fire, crowd control, inclement weather, and bomb threats.)
• Ability to understand and operate emergency equipment, (for example fire extinguishers, wheel chairs, respirators.)
• Ability to lift, carries, and store in overhead areas approximately 50 lbs.
• Ability to lift and move, in an emergency situation, an immobilized adult.
• Ability to bend, squat, kneel, climb (including stairs and ladder), and reach.
• Ability to push and/or pull approximately 75 lbs.
• Ability to work in extreme temperature.
• Ability to utilize communication equipment (for example: telephones, radios, and beepers.)
• Ability to communicate clearly and effectively with guests and other employees.
• Ability to interact with guests and other employees in a courteous, empathetic, and discreet manner.
• Ability to read and write effectively.
• Ability to sustain direct contact with the public; must establish high degree of customer service, (smile, eye contact, positive personal presentation, etc.), and high volume interaction with guests and staff.
• Will be required to work mornings, evening, weekends, and holidays.

Benefits

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.