Guest Safety & Hospitality Officer

Hilton; Springfield (IL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Travel perks

Employee stock purchase

Paid parental leave

Caregiving support

Mental health resources

Generous PTO

Health & welfare benefits

Retirement plans

Job summary

Hilton is seeking a Security Officer to protect guests, staff, and property while delivering warm, attentive hospitality. You will patrol premises, assist with incident investigations, document findings, and respond to emergencies, collaborating with hotel teams to maintain a safe and welcoming environment.

The role emphasizes integrity, teamwork, and a guest-first mindset as part of Hilton’s commitment to exceptional experiences worldwide.

Qualifications

• Commitment to hospitality values and integrity.
• Ability to respond professionally to guest inquiries and concerns.
• Experience in security or safety roles is preferred.

Responsibilities

• Conduct security patrols to identify safety and security risks and address threats.
• Assist with investigations; gather information and report findings.
• Maintain accurate security reports and records.
• Respond to emergencies, safety hazards, fires and medical incidents.
• Provide exceptional guest assistance with professionalism and efficiency.

Skills

Patrols & surveillance

Guest service

Emergency response

Investigations

Documentation

Job description

Hilton is seeking a Security Officer to protect guests, staff, and property while delivering warm, attentive hospitality. You will patrol premises, assist with incident investigations, document findings, and respond to emergencies, collaborating with hotel teams to maintain a safe and welcoming environment.

The role emphasizes integrity, teamwork, and a guest-first mindset as part of Hilton’s commitment to exceptional experiences worldwide.