Hospitality Security Officer – Guest Safety & Service

Hilton; Waikoloa (HI); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Incredible travel perks

Employee stock purchase program (ESPP)

Paid parental leave

Personalized caregiving support

Crisis concierge

Mental health resources

Generous PTO

Health & welfare benefits

Job summary

Hilton in Hawaii is seeking a Security Officer to help safeguard guests, staff, and property while delivering the warm, memorable hospitality Hilton is known for. You will conduct patrols, respond to emergencies, and assist guests with professionalism.

This role focuses on incident reporting, investigation support, and maintaining safety documentation to ensure a secure, welcoming environment across our hotel.

Qualifications

• Commitment to guest safety and hospitality.
• Ability to observe surroundings and report security issues.
• Strong communication and professionalism.

Responsibilities

• Conduct security patrols: Monitor interior and exterior hotel premises to identify and address safety and security risks.
• Assist with investigations: Conduct preliminary incident investigations and document findings.
• Maintain accurate documentation: Prepare and ensure the accuracy of security reports and records.
• Respond to emergencies: Help manage safety hazards, fires, medical incidents, and security threats.
• Provide exceptional guest assistance: Respond to guest inquiries with professionalism.

Job description

Hilton in Hawaii is seeking a Security Officer to help safeguard guests, staff, and property while delivering the warm, memorable hospitality Hilton is known for. You will conduct patrols, respond to emergencies, and assist guests with professionalism.

This role focuses on incident reporting, investigation support, and maintaining safety documentation to ensure a secure, welcoming environment across our hotel.