Guest Safety & Experience Officer

ViziRecruiter,LLC.; Perryville (MD); On-site; USD 36,000 - 48,000; Full time

Job summary

PENN Entertainment is seeking a vigilant security professional committed to guest service excellence. The role centers on visible patrols, quick response to incidents, and collaboration with hotel and gaming teams to maintain a safe, engaging environment.

An emphasis on communication and teamwork ensures guests enjoy a safe experience while properties run smoothly and promotions reach the right audience. Long shifts and variable hours are common in this fast-paced setting.

Qualifications

• Clear communication skills and the ability to engage with guests calmly.
• Prior customer service experience is preferred to handle inquiries professionally.
• Ability to stay composed in high-pressure situations and manage conflict.
• Physical endurance for long shifts and standing/walking required.

Responsibilities

• Provide superior service to guests and seek opportunities to assist.
• Maintain high-visibility patrols to ensure a safe gaming experience.
• Support other departments to enhance guest service and operations.
• Promote property promotions and events to guests.
• Maintain public order and enforce safety rules across the property.
• Protect property and assets from loss or damage.
• Investigate disturbances in hotel, casino, or racing areas.
• Create a fun, engaging atmosphere while ensuring guest safety.

Skills

Effective communication

Customer service

Stress management

Physical stamina

Education

High school diploma or equivalent

Job description

PENN Entertainment is seeking a vigilant security professional committed to guest service excellence. The role centers on visible patrols, quick response to incidents, and collaboration with hotel and gaming teams to maintain a safe, engaging environment.

An emphasis on communication and teamwork ensures guests enjoy a safe experience while properties run smoothly and promotions reach the right audience. Long shifts and variable hours are common in this fast-paced setting.