Casino Security & Guest Experience Specialist

ViziRecruiter,LLC.; Lake Charles (LA); On-site; USD 30,000 - 44,000; Full time

Job summary

PENN Entertainment in Lake Charles, LA, is seeking a vigilant Security Officer to help maintain a safe guest and team environment across the casino, hotel, and surrounding areas.

You will patrol on foot and by vehicle, respond to disturbances, escort funds, document incidents, and assist in training. Strong customer service, calmness under pressure, and clear communication are essential.

Qualifications

• High School Diploma or equivalent required.
• Valid Driver’s License required.
• CPR Certificate and Bloodborne Pathogen training required.
• Excellent customer service and interpersonal skills.
• Strong problem-solving, mediation, and organizational skills.
• Must be fluent in English and able to write clear reports.

Responsibilities

• Adheres to all departmental and company policies and procedures regarding guest service standards.
• Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas to address any suspicious activity or concerns.
• Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosks and money drops; escorts non-gaming staff as needed.
• Responds to disturbances and alarms to ensure a safe, secure environment for guests and team members.
• Addresses medical situations and notifies emergency contacts when necessary.
• Operates Security Dispatch and maintains logs.
• Provides superior guest experience through positive interactions; remains resilient with difficult guests.
• Assists leadership and prepares detailed reports on security-related incidents.

Skills

Guest service

Customer service

Communication

Problem-solving

Interpersonal skills

Confidentiality

Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

PENN Entertainment in Lake Charles, LA, is seeking a vigilant Security Officer to help maintain a safe guest and team environment across the casino, hotel, and surrounding areas.

You will patrol on foot and by vehicle, respond to disturbances, escort funds, document incidents, and assist in training. Strong customer service, calmness under pressure, and clear communication are essential.