Casino Security & Guest Experience Champion

Hollywood Casino Toledo; Toledo (OH); On-site; USD 20,664 - 27,552; Full time

Job summary

PENN Entertainment in Toledo is seeking a dedicated security professional to ensure guest safety and smooth casino operations. The role involves maintaining visible patrols, assisting with events, and enforcing regulations to protect guests and assets.

The position requires a high school diploma, strong communication, and the ability to multitask in a fast-paced environment. Candidates should be able to move around all work areas and stand for long periods.

Qualifications

• High school diploma or equivalent is required.
• Strong written and verbal communication with guests and team members.
• Ability to stay calm and effective in stressful situations.

Responsibilities

• Provide exceptional Red-Carpet Service to guests.
• Support property promotions and events.
• Maintain highly visible patrols to ensure a safe gaming environment.
• Assist other departments to serve guests more effectively.
• Escort money and chip transactions in line with regulations and controls.
• Monitor casino floor for minors and respond to disturbances and alarms.
• Enforce safety rules and maintain public order.
• Perform table fills/credits and various table game drops.

Skills

High School Diploma

Customer Service

Effective Communication

Ability to Handle Stress

Mobility & Stamina

Education

High School Diploma or GED

Job description

PENN Entertainment in Toledo is seeking a dedicated security professional to ensure guest safety and smooth casino operations. The role involves maintaining visible patrols, assisting with events, and enforcing regulations to protect guests and assets.

The position requires a high school diploma, strong communication, and the ability to multitask in a fast-paced environment. Candidates should be able to move around all work areas and stand for long periods.