Security & Guest Experience Specialist

Hollywood Casino at Kansas Speedway; Kansas City (KS); On-site; USD 32,000 - 45,000; Full time

Job summary

PENN Entertainment in Kansas City is seeking a security officer to protect casino property, observe and respond to safety concerns, and support guests with professionalism. The role involves patrolling, ID verification, crowd control, and coordinating with fellow officers.

Responsibilities include incident reporting, escort duties, and assisting during emergencies while upholding company policies and safety standards. The position requires situational awareness and clear communication.

Qualifications

• Must be able to perform each essential duty satisfactorily.
• Clear communication, both written and verbal.
• Customer service experience and professional conduct.
• Ability to stand and walk for long periods and navigate stairs.
• CPR/AED and First Aid certification required or able to obtain.

Responsibilities

• Provide security for casino property, maintain high visibility and assist during emergencies.
• Patrol parking lots and property and escort as needed.
• Oversee crowd control, verify I.D., and monitor entry/exit points.
• Dispatch officers to assignments and maintain activity logs.
• Document accidents and incidents with detailed reports.

Skills

Effective communication

Customer service

Professionalism

Stamina

Multi-tasking

CPR/AED First Aid

Driver’s license

Education

High school diploma or equivalent

Job description

PENN Entertainment in Kansas City is seeking a security officer to protect casino property, observe and respond to safety concerns, and support guests with professionalism. The role involves patrolling, ID verification, crowd control, and coordinating with fellow officers.

Responsibilities include incident reporting, escort duties, and assisting during emergencies while upholding company policies and safety standards. The position requires situational awareness and clear communication.