Guest Safety Officer - Day Shift (PT)

ViziRecruiter,LLC.; Perryville (MD); On-site; USD 36,000 - 48,000; Full time

Job summary

PENN Entertainment is seeking a vigilant security professional committed to guest service excellence. The role centers on visible patrols, quick response to incidents, and collaboration with hotel and gaming teams to maintain a safe, engaging environment.

An emphasis on communication and teamwork ensures guests enjoy a safe experience while properties run smoothly and promotions reach the right audience. Long shifts and variable hours are common in this fast-paced setting.

Qualifications

• Clear communication skills and the ability to engage with guests calmly.
• Prior customer service experience is preferred to handle inquiries professionally.
• Ability to stay composed in high-pressure situations and manage conflict.
• Physical endurance for long shifts and standing/walking required.

Responsibilities

• Provide superior service to guests and seek opportunities to assist.
• Maintain high-visibility patrols to ensure a safe gaming experience.
• Support other departments to enhance guest service and operations.
• Promote property promotions and events to guests.
• Maintain public order and enforce safety rules across the property.
• Protect property and assets from loss or damage.
• Investigate disturbances in hotel, casino, or racing areas.
• Create a fun, engaging atmosphere while ensuring guest safety.

Skills

Effective communication

Customer service

Stress management

Physical stamina

Education

High school diploma or equivalent

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• This position is responsible for providing superior service to our guests
• Must seek out opportunities to be of service
• Maintain highly visible patrols to insure a safe gaming experience
• Assure quality support to other departments so that they may serve guests more effectively
• Promote the property promotions and events
• Maintain public order and enforcing safety rules
• Protecting property and assets
• Investigate disturbances in the hotel, casino, or racing areas
• Create fun and excitement with the customer

Requirements

• High school diploma or equivalent
• Effective communication (written and verbal)
• Previous customer service experience
• Able to handle stressful situations dealing with the general public
• Ability to work in an environment, which may be noisy and/or have excessive cigarette smoke
• Need tact when dealing with difficult customers
• Run on level surfaces, as well as, up and down stairs
• Ability to identify and quickly respond to potential problems and conflicts and defend self and others in combative situations
• Ability to effectively and efficiently move around all work areas including walking and standing for long periods of time
• Ability to multi tasking as required (security officers cover a wide variety of different posts and work with all departments)
• Required to initiate positive interactions with guests and employees
• Actively patrolling sections/floor looking for interaction opportunities, answering calls while still maintaining the ability to build relationships
• The ability to operate company motor vehicles
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces