Guest Rooms & Reservations Supervisor

Hawks Cay Resort; Marathon (FL); On-site; USD 38,000 - 54,000; Full time

Job summary

Hawks Cay Resort in Marathon, FL is seeking an experienced Reservations Supervisor to manage guest room bookings, oversee front desk operations, and support revenue management with accurate availability and reporting.

You will lead a small team, coordinate with housekeeping and other departments to ensure smooth check-ins, exceptional guest service, and strict adherence to resort policies and standards. This full-time role requires strong communication and leadership in a fast-paced environment.

Qualifications

• Experience in front desk and reservations operations within a hospitality setting.
• Strong guest service orientation with the ability to handle questions and resolve issues professionally.
• Ability to lead and train a small team and coordinate with other departments.

Responsibilities

• Manage guest room bookings and ensure accurate inventory and availability.
• Oversee Front Desk/Reservations operations and procedures.
• Assist in scheduling and supervising front desk staff; ensure performance standards are met.
• Coordinate with housekeeping and other departments to ensure smooth check-ins and guest satisfaction.
• Provide information to guests and handle inquiries, requests, and complaints in a hospitable manner.
• Maintain knowledge of rates, packages, and resort policies; support revenue management objectives.
• Monitor and review group resumes and communicate essential details to the team.

Skills

Front Desk Operations

Guest Service

Communication

Team Leadership

Education

High School Diploma

Tools

Reservation System

Job description

Hawks Cay Resort in Marathon, FL is seeking an experienced Reservations Supervisor to manage guest room bookings, oversee front desk operations, and support revenue management with accurate availability and reporting.

You will lead a small team, coordinate with housekeeping and other departments to ensure smooth check-ins, exceptional guest service, and strict adherence to resort policies and standards. This full-time role requires strong communication and leadership in a fast-paced environment.