Head of Luxury Resort Housekeeping

EOS Hospitality LLC; Marathon (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with matching

Hotel room discounts

Vacation/Holiday benefits

Disability insurance

Job summary

Hawks Cay Resort in Marathon, FL seeks a hands-on Housekeeping Manager to uphold five-star cleanliness across guest rooms, public areas, and back-of-house spaces. You will lead laundry and housekeeping teams, ensuring consistency with luxury brand standards and guest satisfaction.

The role requires 3-5 years in luxury hotel housekeeping management, strong leadership and communication skills, and the ability to work flexible schedules, including holidays.

Qualifications

• 3-5 years of housekeeping management experience in a luxury hotel or resort setting.
• Proven leadership, communication, and team-building skills.
• Strong eye for detail, organization, and aesthetics.
• Excellent understanding of cleaning techniques, materials, and industry standards.
• Ability to work flexible schedules, including weekends and holidays.
• Ability to work with a diverse team.

Responsibilities

• Lead, train, and inspire the housekeeping and laundry teams to deliver luxury-level cleanliness and service.
• Maintain daily inspection routines for guest rooms, public areas, and employee spaces.
• Ensure all guest accommodations and resort areas meet brand standards.
• Manage scheduling, payroll, and inventory of cleaning supplies and linen.
• Develop and enforce quality assurance standards and safety protocols.
• Coordinate with Front Office and Maintenance to ensure seamless operations and guest satisfaction.
• Respond promptly to guest requests and feedback, ensuring quick resolutions.
• Monitor performance, coach team members, and foster a culture of pride, teamwork, and professionalism.
• Oversee deep cleaning projects, special event setups, and seasonal maintenance programs.
• Uphold sustainability practices in product use and operational efficiency.

Skills

Leadership

Communication

Team building

Attention to detail

Job description

Hawks Cay Resort in Marathon, FL seeks a hands-on Housekeeping Manager to uphold five-star cleanliness across guest rooms, public areas, and back-of-house spaces. You will lead laundry and housekeeping teams, ensuring consistency with luxury brand standards and guest satisfaction.

The role requires 3-5 years in luxury hotel housekeeping management, strong leadership and communication skills, and the ability to work flexible schedules, including holidays.