Head of Luxury Housekeeping

Hawks Cay Resort; Marathon (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(k) Matching

Hotel Room Discounts

Vacation/Holiday benefits

Job summary

Hawks Cay Resort in Marathon, FL seeks a Housekeeping Manager to lead luxury housekeeping operations across guest rooms, public areas, and back-of-house spaces, upholding five-star standards. The role is hands-on and requires a passion for creating pristine, welcoming environments.

You will train and manage staff, ensure brand standards, oversee scheduling, payroll, inventory, safety, and sustainability, and coordinate with Front Office and Maintenance to deliver exceptional guest experiences.

Qualifications

• 3–5 years of housekeeping management experience in a luxury hotel or resort setting.
• Proven leadership, communication, and team-building skills.
• Strong eye for detail, organization, and aesthetics.
• Excellent understanding of cleaning techniques, materials, and industry standards.
• Ability to work flexible schedules, including weekends and holidays.
• Ability to work with a diverse team.

Responsibilities

• Lead, train, and inspire the housekeeping and laundry teams to deliver luxury-level cleanliness and service.
• Maintain daily inspection routines for guest rooms, public areas, and employee spaces.
• Ensure all guest accommodations and resort areas meet brand standards.
• Manage scheduling, payroll, and inventory of cleaning supplies and linen.
• Develop and enforce quality assurance standards and safety protocols.
• Coordinate with Front Office and Maintenance to ensure seamless operations and guest satisfaction.
• Respond promptly to guest requests and feedback, ensuring quick and effective resolutions.
• Monitor performance, coach team members, and foster a culture of pride, teamwork, and professionalism.
• Oversee deep cleaning projects, special event setups, and seasonal maintenance programs.
• Uphold sustainability practices in product use and operational efficiency.

Skills

Leadership

Communication

Team-building

Attention to detail

Organization

Aesthetics

Flexibility

Job description

Hawks Cay Resort in Marathon, FL seeks a Housekeeping Manager to lead luxury housekeeping operations across guest rooms, public areas, and back-of-house spaces, upholding five-star standards. The role is hands-on and requires a passion for creating pristine, welcoming environments.

You will train and manage staff, ensure brand standards, oversee scheduling, payroll, inventory, safety, and sustainability, and coordinate with Front Office and Maintenance to deliver exceptional guest experiences.