Rooms Controller

Wequassett; Duck Key (FL); On-site; USD 36,000 - 52,000; Full time

Job summary

Hawks Cay Resort in Marathon, Florida, is seeking a Reservations Supervisor to manage guest room assignments, respond to guest requests, and support front desk and revenue management operations.

You will ensure accurate reservations, communicate availability to departments, train staff, and maintain rate plans for seasonal packages. Minimum high school diploma; prior front desk/reservations supervisory experience preferred.

Qualifications

• High school diploma required or equivalent.
• Experience in Front Desk/Reservations preferred.
• Knowledge of multilingual communication a plus (Spanish, German, French).

Responsibilities

• Provide courteous guest service and respond promptly to guest questions, complaints or requests.
• Be competent in Reservation, Front Desk and Revenue Management SOPs.
• Manage guest rooms assignments and assign rooms according to guest requests and preferences.
• Review out of order room plans and communicate room availability to departments.
• Balance hotel and villa rooms inventory daily, weekly and monthly.
• Participate in functions outside one’s department when required.
• Post and file reservations procedures and execute internal reservation requests.
• Provide administrative support to Reservations Department and familiarity with resort rate plans.

Skills

Guest service excellence

Front desk operations

Reservations systems

Education

High school diploma

Tools

Front Desk Software

Computers

Job description

Hawks Cay Resort
61 Hawks Cay Blvd
Marathon, FL 33050, USA

Description

Reports directly to the Director of Rooms or, in his/her absence, reports to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following.

• Consistently provide courteous guest service, responding promptly to guest questions, complaints or requests with a friendly, genuinely hospitable and caring attitude.
• Be fully competent in the Reservation, Front Desk and Revenue Management department standard operating procedures covering all administrative and mechanical aspects of its operation.
• Manage guest rooms assignments.
• Assign room according to guest requests and preferences whenever possible.
• Conduct and review out of order room plans.
• Strategize a contingency plan in case out of order room affects in house or arriving guest.
• Daily, Weekly, and Monthly balance of hotel and villa rooms Inventory.
• Communicate room availability and other information with appropriate departments.
• Strategize room plan to ensure maximum selling capacities and efficient check-in for guests.
• Review all group resumes & ensure all appropriate information is communicated to crew members.
• Be able to participate proficiently in functions outside one’s department when called upon.
• Perform Reservation Department/office posting and filing procedures as directed.
• Review and execute all internal reservation requests.
• Act as administrative support to Reservations Department.
• Become fully familiar with the Resort's seasonal and various package rates.
• Complete projects in a timely manner as required by the Reservations Director.
• Provide accurate information to other departments such as house counts, room status or guest service requirements.
• Responsible for the integrity of house and guest accounts.
• Ensure compliance with all resort policies and regulations.
• Provide training duties as requested by the Reservations Director.
• Provide other services as requested by Reservations Management or other Management

QUALIFICATIONS:

• Must be neat, clean, well-groomed, courteous, and possess a pleasing personality.
• Must have a good rapport with people and have a genuine concern for the guest's well-being.
• Applicants must have a high school diploma, preferably with some college or technical training.
• One year's experience as a Front Desk/Reservations Supervisor, or at least two years’ experience as a
• Front Desk or Reservation Sales Agent to be considered.
• Knowledge of foreign languages (Spanish, German, and French) will be considered a definite plus.

PHYSICAL REQUIREMENTS:

On a continuous basis, sitting or standing at a desk for long periods of time in front of a computer screen; intermittently twist to reach equipment or supplies surrounding desk; perform simple grasping and fine manipulation; use telephone and computer keyboard on a daily basis; occasionally lift and carry items weighing up to 50 pounds.

Hawks Cay Resort is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic in accordance with applicable federal, state, and local laws.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.