Guest Room Training & Operations Lead

The Orleans Hotel & Casino; Las Vegas (NV); On-site; USD 28,000 - 42,000; Full time

Job summary

The Orleans Hotel & Casino in Las Vegas is seeking a Guest Room Attendant Supervisor to lead training and scheduling for Guest Room Attendants (GRAs), ensuring rooms are cleaned to the highest standards and guest satisfaction is maintained. Responsibilities include assigning tasks, coaching staff, inspecting rooms, updating status, and coordinating with housekeeping.

A high school diploma and strong customer service skills are required, with the ability to stand, walk, and lift as part of the

Qualifications

• High school diploma or equivalent preferred.
• Six (6) months of experience in a similar position preferred.
• Must have excellent customer service and communication skills.
• Must be able to stand and walk for majority of shift.
• Must be able to perform all duties of a Guest Room Attendant including lifting and bending.
• Knowledgeable in the proper use of cleaning chemicals; certifications/licenses may be required.

Responsibilities

• Train and delegate work assignments to Guest Room Attendants.
• Inspect rooms to ensure standards are met.
• Update room status and complete departmental paperwork.
• Notify housekeeping office of repairs needed in rooms.
• Handle guest requests quickly and efficiently.
• Other duties as assigned by management.

Skills

Customer service

Communication skills

Leadership

Team supervision

Training

Education

High school diploma

Job description

The Orleans Hotel & Casino in Las Vegas is seeking a Guest Room Attendant Supervisor to lead training and scheduling for Guest Room Attendants (GRAs), ensuring rooms are cleaned to the highest standards and guest satisfaction is maintained. Responsibilities include assigning tasks, coaching staff, inspecting rooms, updating status, and coordinating with housekeeping.

A high school diploma and strong customer service skills are required, with the ability to stand, walk, and lift as part of the