Guest Room Service Specialist | VIP Deliveries & Events

HHM Hospitality; Groton (CT); On-site; USD 19,000 - 28,000; Full time

Job summary

HHM Hotels in Groton, CT is seeking a Room Service Server to deliver and retrieve food and beverage orders to guest rooms and suites. The role requires standing for extended periods and a flexible schedule that may include holidays and weekends.

Responsibilities include setting up orders, serving VIP amenities, handling cash per policy, and ensuring guest satisfaction while following sustainability and safety guidelines.

Qualifications

• High school diploma or equivalent required or preferred.
• Previous food service experience is preferred.

Responsibilities

• Set up and deliver food and beverage orders to guest rooms or suites.
• Conduct floor sweeps and retrieve food and beverage trays.
• Set up and deliver VIP amenities as required.
• Serve in accordance with banquet event orders and established policies.
• Adhere to state, federal and corporate liquor requirements for serving alcohol.
• Complete shift side work per operating policies and procedures.
• Respond to guest needs and issues to ensure quality experience and future sales.
• Report communications to the shift supervisor and follow cash handling procedures.

Education

High school diploma or equivalent

Job description

HHM Hotels in Groton, CT is seeking a Room Service Server to deliver and retrieve food and beverage orders to guest rooms and suites. The role requires standing for extended periods and a flexible schedule that may include holidays and weekends.

Responsibilities include setting up orders, serving VIP amenities, handling cash per policy, and ensuring guest satisfaction while following sustainability and safety guidelines.