Room Service Server

HHM Hospitality; Groton (CT); On-site; USD 19,000 - 28,000; Full time

Job summary

HHM Hotels in Groton, CT is seeking a Room Service Server to deliver and retrieve food and beverage orders to guest rooms and suites. The role requires standing for extended periods and a flexible schedule that may include holidays and weekends.

Responsibilities include setting up orders, serving VIP amenities, handling cash per policy, and ensuring guest satisfaction while following sustainability and safety guidelines.

Qualifications

• High school diploma or equivalent required or preferred.
• Previous food service experience is preferred.

Responsibilities

• Set up and deliver food and beverage orders to guest rooms or suites.
• Conduct floor sweeps and retrieve food and beverage trays.
• Set up and deliver VIP amenities as required.
• Serve in accordance with banquet event orders and established policies.
• Adhere to state, federal and corporate liquor requirements for serving alcohol.
• Complete shift side work per operating policies and procedures.
• Respond to guest needs and issues to ensure quality experience and future sales.
• Report communications to the shift supervisor and follow cash handling procedures.

Education

High school diploma or equivalent

Job description

Overview

Opportunity: Room Service Server

Set up, deliver, and retrieve food and beverage orders to/from guest rooms and hospitality suites in accordance with established guest service and sustainability standards.

Potential Career Path

Server - Room Service Supervisor - Room Service Manager

Essential Job Functions

• Set up and deliver food and beverage orders.
• Conduct floor sweeps and retrieve food and beverage trays.
• Set up and deliver VIP amenities.
• Service hospitality suites in accordance with banquet event orders and established policies and procedure.
• Abide by state, federal and corporate liquor requirements pertaining to serving alcoholic beverages.
• Complete shift side work as outlined in the hotel's operating policies and procedures.
• Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales.
• Report all communication to immediate shift supervisor.
• Perform cash handling responsibilities in accordance with company policies and procedures.
• Follow sustainability guidelines and practices related to HHM's EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• High school diploma or equivalent.
• Previous food service experience preferred.

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.