Room Service Concierge – Guest Experience

HHM Hotels; El Paso, Northern (TX, KY); Hybrid; USD 25,000 - 32,000; Full time

Job summary

HHM Hotels in El Paso, TX is seeking a Room Service Server to set up, deliver, and retrieve food and beverage orders to guest rooms and hospitality suites. You will ensure guest satisfaction and follow safety and sustainability guidelines.

Experience in food service is preferred; a high school diploma is required. You will work varying shifts, including holidays and weekends, and perform related duties as needed. The role emphasizes teamwork, accuracy, and a positive guest experience.

Qualifications

• Strong customer service orientation.
• Ability to stand for extended periods and lift up to 25 pounds.
• Previous food service experience preferred.

Responsibilities

• Set up and deliver food and beverage orders to guest rooms and suites.
• Conduct floor sweeps and retrieve food and beverage trays.
• Set up and deliver VIP amenities.
• Service hospitality suites per banquet event orders and policies.
• Abide by liquor requirements pertaining to serving alcoholic beverages.
• Complete shift side work as outlined in policies.
• Respond to guest needs and issues to ensure quality experience.
• Report all communications to the immediate shift supervisor.
• Perform cash handling responsibilities in line with company policies.
• Follow EarthView sustainability guidelines and safety standards.

Skills

Customer service

Food service

Education

High school diploma or equivalent

Job description

HHM Hotels in El Paso, TX is seeking a Room Service Server to set up, deliver, and retrieve food and beverage orders to guest rooms and hospitality suites. You will ensure guest satisfaction and follow safety and sustainability guidelines.

Experience in food service is preferred; a high school diploma is required. You will work varying shifts, including holidays and weekends, and perform related duties as needed. The role emphasizes teamwork, accuracy, and a positive guest experience.